{"id":32328,"date":"2021-04-27T00:00:00","date_gmt":"2021-04-27T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-stacy-sherman-2\/"},"modified":"2023-02-08T16:10:39","modified_gmt":"2023-02-08T16:10:39","slug":"diversity-and-inclusion-customer-experience-stacy-sherman","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/","title":{"rendered":"Diversity and Inclusion Within the CX Featuring Stacy Sherman with Stacy Sherman"},"content":{"rendered":"<h3><strong>Top Takeaways:<\/strong><\/h3>\r\n<ul>\r\n \t<li>\u00a0Even though it was just women\u2019s history month it shouldn\u2019t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day.<\/li>\r\n \t<li>Anyone can be a leader no matter their gender, race, religious belief, sexual orientation, or gender identity.<\/li>\r\n \t<li>It\u2019s important and necessary for leaders to have uncomfortable conversations around <a href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-lenora-billings-harris\/\" target=\"_blank\" rel=\"noopener\">diversity and inclusion<\/a>.<\/li>\r\n \t<li>Businesses need to get feedback from a variety of customers.<\/li>\r\n \t<li>Allow a diverse group of employee\u2019s voices to be heard.<\/li>\r\n \t<li>Keep diversity and inclusion in mind when dealing with employees as well as customers.<\/li>\r\n \t<li>As a leader when a difficult decision comes up, what\u2019s most important is how you adapt and handle the situation.<\/li>\r\n \t<li>Be a strong leader and address issues of diversity within your team head-on.<\/li>\r\n<\/ul>\r\n<h3><strong>Quotes:<\/strong><\/h3>\r\n\u201cEven if you\u2019re in the back office supporting fellow employees or you\u2019re supporting the server who brings the dish out the guest, you matter, and you have a CX job.\u201d -Stacy\r\n\r\n\u201cWhether you\u2019re male or female don\u2019t care teamwork makes it happen.\u201d -Stacy\r\n\r\n\u201cIncrease your empathy. Walk around every day more empathetic because you\u2019ll see things that you wouldn\u2019t have seen before.\u201d -Stacy\r\n<h3><strong>About:<\/strong><\/h3>\r\nStacy Sherman: Customer Experience (CX) pioneer, known for humanizing business, leading with a heart, and <a href=\"https:\/\/quaxel1.net\/v1\/t\/c\/fadf4d39-8c85-4b6d-f5bb-1f2153985696\/gm%3A9fe22079-001a-4857-bb78-dc8c4eb537be\/Multiple%20Recipients\/?http%3A%2F%2Fwww.DoingCXRight.com=\" target=\"_blank\" rel=\"noopener\">DoingCXRight\u00ae<\/a> not just talking\u00a0about it.\r\n\r\n<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a> is a customer service and experience expert, <em>New York Times<\/em> bestselling author, award-winning keynote speaker, and your host of <em>Amazing Business Radio<\/em>.\r\n\r\n<strong>This episode of <em>Amazing Business Radio with Shep Hyken<\/em> answers the following questions \u2026 and more:<\/strong>\r\n<ol>\r\n \t<li style=\"list-style-type: none;\">\r\n<ol>\r\n \t<li style=\"list-style-type: none;\">\r\n<ol>\r\n \t<li><strong>Why do diversity and inclusion matter?<\/strong><\/li>\r\n \t<li><strong>How do diversity and inclusion relate to the CX?<\/strong><\/li>\r\n \t<li><strong>What do you do when you see (bullying, rudeness, or insensitivity) in the workplace?<\/strong><\/li>\r\n \t<li><strong>When do you step in when a difficult situation arises?<\/strong><\/li>\r\n \t<li><strong>How do you protect employees from racist or other difficult encounters? <\/strong><\/li>\r\n \t<li><strong>At what point do you say my employees are more important than a sale?<\/strong><\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Top Takeaways: \u00a0Even though it was just women\u2019s history month it shouldn\u2019t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day. Anyone can be a leader no matter their gender, race, religious belief, sexual orientation, or gender identity. It\u2019s important and necessary for leaders [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":37582,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[2439,4843,6293],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Diversity and Inclusion Within the CX Featuring Stacy Sherman with Stacy Sherman - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"In this episode we discuss how diversity and inclusion impact the customer experience and what business practices to adopt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diversity and Inclusion Within the CX Featuring Stacy Sherman with Stacy Sherman - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"In this episode we discuss how diversity and inclusion impact the customer experience and what business practices to adopt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-27T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-08T16:10:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/ABR-PHOTO-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"Diversity and Inclusion Within the CX Featuring Stacy Sherman with Stacy Sherman\",\"datePublished\":\"2021-04-27T00:00:00+00:00\",\"dateModified\":\"2023-02-08T16:10:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\"},\"wordCount\":342,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/ABR-PHOTO-1.jpg\",\"keywords\":[\"customer service\",\"amazing customer experience\",\"diversity in the workplace\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/diversity-and-inclusion-customer-experience-stacy-sherman\/\",\"name\":\"Diversity and Inclusion Within the CX Featuring Stacy Sherman with Stacy Sherman - 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