{"id":32354,"date":"2021-05-19T00:00:00","date_gmt":"2021-05-19T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/the-customer-service-ritual-that-takes-place-at-every-meeting\/"},"modified":"2024-02-02T23:16:32","modified_gmt":"2024-02-02T23:16:32","slug":"customer-service-ritual-positive-experience-company-meetings","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/","title":{"rendered":"The Customer Service Ritual that Takes Place at Every Meeting"},"content":{"rendered":"<img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-24807 size-full\" title=\"Customer Service Ritual that Takes Place at Every Company Meeting\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/5-19-2021-Practicing-Rituals-Low-Res.jpg\" alt=\"Customer Service Ritual that Takes Place at Every Company Meeting\" width=\"360\" height=\"432\" \/>Every Monday morning \u2013 or at least the first day of the week I\u2019m in town \u2013 we have a team meeting. We begin each meeting with a ritual. We each share a <a href=\"https:\/\/hyken.com\/book\/moments-of-magic\/\"><em>Moment of Magic<\/em><\/a> with the team. This is simply because of a positive experience we created for either a customer or team member at Shepard Presentations. It can be as simple as returning a call quickly or stepping in to help in a crisis. The point is we all share a story. It helps us keep customer service \u201cfront-of-mind\u201d and is a positive way to start a meeting. By the way, this is the same exercise we teach in our <a href=\"https:\/\/hyken.com\/customer-service-training\/\">customer service training<\/a> programs. We have clients that have been doing this exercise for years. <!--more-->\r\n<h3>Why? Because it works!<\/h3>\r\nThere are many other rituals that get people in alignment and ready for a meeting. My friend and amazing coach at <em>The Strategic Coach<\/em>, Lee Brower, likes to start BIG, where BIG is an acronym that stands for Begin In Gratitude. What a wonderful way to start the meeting.\r\n\r\nAnd sometimes it\u2019s the way you close the meeting. John Foley served as a Marine Corps jet fighter instructor and was the lead solo pilot of the Blue Angels. He shares lessons of his times with the Blue Angels, one of which was a ritual. So every meeting was closed with the following four words: \u201cGlad to be here!\u201d\r\n\r\nThose words took on a different meaning depending on what the mission was for the day. It meant they were thankful for the opportunity to serve as a Blue Angel, how they felt about each other, and even how happy they were just to be alive. Those were their closing words, which meant they always left on a high note.\r\n\r\nWhile I\u2019m focusing on customer service with my <em>Moments of Magic <\/em>ritual, the concept of a ritual that takes place at <em>every<\/em> meeting can be powerful. How do you start the meeting? How do you end it? Is there something that happens at every meeting to engage the team and align them with what is important to your company?\r\n\r\nAs mentioned, for us it\u2019s customer service. For Lee Brower, it\u2019s an attitude of gratitude. For the Blue Angels, it\u2019s their mantra. What\u2019s your ritual \u2013 or what could be your ritual? If you don\u2019t currently have one, find one that works for you.\r\n\r\nConsistency counts. Practice this ritual at every meeting. It brings consistent meaning to your meeting, keeps everyone aligned with what\u2019s important and helps shape and sustain the culture at your organization.\r\n\r\n<a href=\"https:\/\/youtu.be\/ywCQNBVInEE\">https:\/\/youtu.be\/ywCQNBVInEE<\/a>\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>\r\n\r\n(Copyright \u00a9 MMXXI, Shep Hyken)","protected":false},"excerpt":{"rendered":"<p>Every Monday morning \u2013 or at least the first day of the week I\u2019m in town \u2013 we have a team meeting. We begin each meeting with a ritual. We each share a Moment of Magic with the team. This is simply because of a positive experience we created for either a customer or team [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":43616,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6796,6807],"tags":[4909,5738,4830],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Customer Service Ritual that Takes Place at Every Meeting - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"We begin each meeting with a customer service ritual, simply a positive experience we created for either a customer or team member\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Customer Service Ritual that Takes Place at Every Meeting - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"We begin each meeting with a customer service ritual, simply a positive experience we created for either a customer or team member\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-19T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T23:16:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2021\/05\/5-19-2021-Practicing-Rituals-Low-Res.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"360\" \/>\n\t<meta property=\"og:image:height\" content=\"432\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"The Customer Service Ritual that Takes Place at Every Meeting\",\"datePublished\":\"2021-05-19T00:00:00+00:00\",\"dateModified\":\"2024-02-02T23:16:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\"},\"wordCount\":502,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2021\/05\/5-19-2021-Practicing-Rituals-Low-Res.jpeg\",\"keywords\":[\"consistency\",\"alignment\",\"company culture\"],\"articleSection\":[\"Customer Service Culture\",\"App\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\",\"url\":\"https:\/\/hyken.com\/customer-service-culture\/customer-service-ritual-positive-experience-company-meetings\/\",\"name\":\"The Customer Service Ritual that Takes Place at Every Meeting - 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