{"id":32629,"date":"2022-09-21T00:00:00","date_gmt":"2022-09-21T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/three-powerful-and-easy-ways-to-gain-employee-trust\/"},"modified":"2023-09-11T13:27:59","modified_gmt":"2023-09-11T13:27:59","slug":"three-powerful-and-easy-ways-to-gain-employee-trust","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/three-powerful-and-easy-ways-to-gain-employee-trust\/","title":{"rendered":"Three Powerful and Easy Ways to Gain Employee Trust"},"content":{"rendered":"<span data-contrast=\"auto\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-27517 size-full\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Employee-Trust-Ditch-Diggers-Low-Res.jpg\" alt=\"Employee Trust \" width=\"360\" height=\"432\" \/>Just a few weeks ago, I wrote about how to <\/span><a href=\"https:\/\/hyken.com\/customer-service-strategies\/three-simple-ways-to-get-customers-to-trust-you\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">create trust with customers<\/span><\/a><span data-contrast=\"auto\">. No doubt, a customer who trusts you is more likely to do business with you. And while that is obviously important, creating trust with employees may be even more so. Customers trust a company that employees trust.\r\n<\/span><!--more-->\r\n<h3><span data-contrast=\"auto\">With that in mind, here are my top three ways to create employee trust:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h3>\r\n<ol>\r\n \t<li><b><i><span data-contrast=\"auto\">Let employees do the job they were hired to do. <\/span><\/i><\/b><span data-contrast=\"auto\">If this sounds like the concept of empowerment, well, it is. After you hire good people and properly train them to do their jobs, don\u2019t get in their way! Don&#8217;t block their capabilities by micromanaging and not empowering them to do their job. And by the way, when they do a great job, let them know it. Recognize and appreciate your employees for the work they do. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\r\n \t<li><b><i><span data-contrast=\"auto\">Get and act on employee feedback.<\/span><\/i><\/b> <span data-contrast=\"auto\">Employees want to give feedback but often feel uncomfortable doing so. So, make it easy for employees to share their feedback. Some companies have a formal feedback program that makes it easy for employees to share ideas to improve virtually every area. And once you get the feedback, do something with it. If you want to kill the energy of a good employee feedback program, all you have to do is \u2026 <\/span><i><span data-contrast=\"auto\">nothing<\/span><\/i><span data-contrast=\"auto\">. If you choose not to acknowledge and act on feedback, it\u2019s only a matter of time before the ideas and suggestions stop coming in. After all, why should someone take the time to share constructive feedback if nothing is done?<\/span><\/li>\r\n \t<li><b><i><span data-contrast=\"auto\">Leadership must be approachable. <\/span><\/i><\/b><span data-contrast=\"auto\">A few years ago, I had an idea for a short film. It was a spoof on the movie <\/span><i><span data-contrast=\"auto\">Mission Impossible<\/span><\/i><span data-contrast=\"auto\">. It was a story about a front liner who had an idea he wanted to share with an executive in the C-Suite. He called for an appointment and was turned down. His emails weren\u2019t answered. This idea was really, really good, but he couldn\u2019t get leadership to respond. As the movie title implies, getting the leaders\u2019 attention was an impossible mission. The point is that leadership and management must create opportunities that allow employees to engage with them. You want employees to have a connection with leadership.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\r\n<\/ol>\r\n<h3><i><span data-contrast=\"auto\">What&#8217;s happening inside the organization is felt on the outside by the customers.<\/span><\/i><\/h3>\r\n<span data-contrast=\"auto\">If you\u2019ve been following my work, you&#8217;ll recognize this concept: <\/span><i><span data-contrast=\"auto\">What&#8217;s happening inside the organization is felt on the outside by the customers.<\/span><\/i><span data-contrast=\"auto\"> How you treat, talk to, and trust employees set the tone for the culture that will permeate outward toward your customers. Employee trust fosters customer trust. The result is that employees stay, and customers come back. And what company wouldn\u2019t be happy with that?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>","protected":false},"excerpt":{"rendered":"<p>Just a few weeks ago, I wrote about how to create trust with customers. No doubt, a customer who trusts you is more likely to do business with you. And while that is obviously important, creating trust with employees may be even more so. Customers trust a company that employees trust.<\/p>\n","protected":false},"author":3,"featured_media":38545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6800,6807],"tags":[5333,5574,6357],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three Powerful and Easy Ways to Gain Employee Trust - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"How you treat, talk to and trust employees sets the tone for the culture that will permeate outward toward your customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/customer-service-strategies\/three-powerful-and-easy-ways-to-gain-employee-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three Powerful and Easy Ways to Gain Employee Trust - 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