{"id":43666,"date":"2011-02-24T00:00:00","date_gmt":"2011-02-24T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/uncategorized\/how-to-get-employees-engaged-in-a-customer-service-program\/"},"modified":"2023-05-09T03:56:16","modified_gmt":"2023-05-09T03:56:16","slug":"how-to-get-employees-engaged-in-a-customer-service-program","status":"publish","type":"post","link":"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/","title":{"rendered":"How To Get Employees Engaged In a Customer Service Program"},"content":{"rendered":"How do we get our employees to engage in a customer service program?\r\n\r\nRecently I asked subscribers to my newsletter (The Shepard Letter) to send in their most important customer service questions. \u00a0A large percentage of the questions that came in focused on employee engagement. \u00a0So, how do you get employees engaged in your process, beliefs, mission, vision, etc.?\r\n<h3>How to get your employees involved in a customer service program.<\/h3>\r\n1. Hire right. \u00a0You need the right people in the right jobs.\r\n\r\n2. Properly train your employees \u2013 both technical and soft skills.\r\n\r\n3. Recognize people when they are successful.\r\n\r\n4. Celebrate success with the entire organization. \u00a0Share great stories.\r\n\r\n5. Create a learning environment. When employees do well, applaud them. \u00a0When there is a mistake, make it a positive learning experience.\r\n\r\n6. Recognize that everyone is involved in customer service, not just the customer service department, and it starts at the very top of the organization. \u00a0Customer service is not a department, it is a philosophy.\r\n\r\n7. Be polite and show respect. \u00a0Say please, thank you and let your people know you appreciate their hard work.\r\n\r\n8. Finally, practice what I call the Employee Golden Rule, which is to treat your employees the way you want your customers treated \u2013 maybe even better.\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>\r\n\r\n<em>(Copyright \u00a9MMXI, Shep Hyken)<\/em>","protected":false},"excerpt":{"rendered":"<p>How do we get our employees to engage in a customer service program? Recently I asked subscribers to my newsletter (The Shepard Letter) to send in their most important customer service questions. \u00a0A large percentage of the questions that came in focused on employee engagement. \u00a0So, how do you get employees engaged in your process, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6799],"tags":[4564,4602,4603],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Get Employees Engaged In a Customer Service Program<\/title>\n<meta name=\"description\" content=\"In this article I address how we get our employees to engage in a customer service program with a list of eight ideas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Get Employees Engaged In a Customer Service Program\" \/>\n<meta property=\"og:description\" content=\"In this article I address how we get our employees to engage in a customer service program with a list of eight ideas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2011-02-24T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-09T03:56:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Website-Card.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"How To Get Employees Engaged In a Customer Service Program\",\"datePublished\":\"2011-02-24T00:00:00+00:00\",\"dateModified\":\"2023-05-09T03:56:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\"},\"wordCount\":262,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"keywords\":[\"employee golden rule\",\"customer service program\",\"customer service questions\"],\"articleSection\":[\"Employee Engagement\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\",\"url\":\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\",\"name\":\"How To Get Employees Engaged In a Customer Service Program\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/#website\"},\"datePublished\":\"2011-02-24T00:00:00+00:00\",\"dateModified\":\"2023-05-09T03:56:16+00:00\",\"description\":\"In this article I address how we get our employees to engage in a customer service program with a list of eight ideas.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hyken.com\/employee-engagement\/how-to-get-employees-engaged-in-a-customer-service-program\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hyken.com\/#website\",\"url\":\"https:\/\/hyken.com\/\",\"name\":\"Shep Hyken | Customer Service Expert\",\"description\":\"Award-winning Customer Service &amp; 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