{"id":45852,"date":"2022-12-28T00:00:00","date_gmt":"2022-12-28T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/uncategorized\/23-ways-to-create-an-amazing-experience-in-2023\/"},"modified":"2023-09-08T17:29:19","modified_gmt":"2023-09-08T17:29:19","slug":"23-ways-to-create-an-amazing-experience-in-2023","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/23-ways-to-create-an-amazing-experience-in-2023\/","title":{"rendered":"23 Ways to Create an Amazing Experience In 2023"},"content":{"rendered":"\"23Happy New Year! I\u2019m not one for New Year\u2019s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I\u2019ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023.\u00a0<\/span>\u00a0<\/span>\r\n
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  1. Manage the first impression. It sets the tone for what\u2019s to follow.<\/span>\u00a0<\/span><\/li>\r\n \t
  2. Manage last impressions. They create <\/span>lasting<\/span><\/i> impressions.<\/span>\u00a0<\/span><\/li>\r\n \t
  3. Demonstrate your knowledge and expertise. Customers want to work with people who \u201cknow their stuff.\u201d<\/span>\u00a0<\/span><\/li>\r\n \t
  4. Make the customer feel like a person. Customers are not a sale, an account number, a prospect, etc. They are people.<\/span>\u00a0<\/span><\/li>\r\n \t
  5. Respond quickly to calls and emails. Fast response time creates confidence.<\/span>\u00a0<\/span><\/li>\r\n \t
  6. Don\u2019t make customers wait on hold. Making customers wait for unreasonable amounts of time is a sign of disrespect.<\/span>\u00a0<\/span><\/li>\r\n \t
  7. Be nice and show empathy. Create a warm human-to-human experience.<\/span>\u00a0<\/span><\/li>\r\n \t
  8. Be available. How easy are you to reach? And if you\u2019re not available, go back and read No. 5 again.<\/span>\u00a0<\/span><\/li>\r\n \t
  9. Treat employees the way you want customers to be treated. How employees are treated will be felt on the outside by customers.<\/span>\u00a0<\/span><\/li>\r\n \t
  10. Eliminate friction. If there is anything in the process of doing business with you that\u2019s hard on the customer, find a way to eliminate or mitigate it.<\/span>\u00a0<\/span><\/li>\r\n \t
  11. Act like a leader. My friend Mark Sanborn says, \u201cYou don\u2019t need a title to be a leader.\u201d Be the person everyone admires and wants to emulate.<\/span>\u00a0<\/span><\/li>\r\n \t
  12. Always be polite. Say please and thank you. It shows you respect and appreciate your customers.<\/span>\u00a0<\/span><\/li>\r\n \t
  13. Be proactive. If you know there\u2019s a problem, let the customer know before they call you. Any form of proactive communication is always appreciated.<\/span>\u00a0<\/span><\/li>\r\n \t
  14. Have an abundance mindset. Be generous \u2013 and don\u2019t keep score. Zig Ziglar used to say, \u201cYou will get all you want in life if you help other people get what they want.\u201d<\/span>\u00a0<\/span><\/li>\r\n \t
  15. Give customers the gift of your time. An extra few minutes with a customer goes a long way in building a relationship.\u00a0<\/span>\u00a0<\/span><\/li>\r\n \t
  16. Give back to your community or contribute to a cause. Besides being a nice thing to do, customers gravitate to companies that \u201cgive back.\u201d<\/span>\u00a0<\/span><\/li>\r\n \t
  17. Have a \u201chelpful\u201d mindset. What can you do to help your customers be more successful?<\/span>\u00a0<\/span><\/li>\r\n \t
  18. Don\u2019t make excuses when problems arise. Instead, think in terms of explanations. Excuses show weakness. Explanations are reasons that can be followed up with how you plan to fix the problem.\u00a0<\/span>\u00a0<\/span><\/li>\r\n \t
  19. Be flexible. Excellent customer service lies in flexibility. Rules should be guidelines.\u202f\u00a0<\/span>\u00a0<\/span><\/li>\r\n \t
  20. Avoid phrases customers hate, such as, \u201cIt\u2019s not my department,\u201d or, \u201cThat\u2019s our company policy.\u201d I refer to these as loyalty killers.\u00a0<\/span>\u00a0<\/span><\/li>\r\n \t
  21. Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees.<\/span>\u00a0<\/span><\/li>\r\n \t
  22. Be customer focused. That means that every decision you make keeps the customer in mind. That doesn\u2019t mean every decision will make the customer happy, such as a price increase, but at least you\u2019ve considered the impact or result of your decisions.\u00a0<\/span>\u00a0<\/span><\/li>\r\n \t
  23. Express appreciation. Say, \u201cThank you!\u201d Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note.\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ol>\r\nAs you look at this list, you\u2019ll see nothing complicated. The ideas may seem rather basic. But don\u2019t be fooled by the simplicity. These are precisely the strategies and tactics that will make your customers say, \u201cI\u2019ll be back!\u201d\u00a0<\/span>\u00a0<\/span>\r\n\r\nAgain, Happy New Year, and may 2023 be your best year yet \u2013 and each year better than the last!<\/span>\u00a0<\/span>\r\n\r\n