{"id":52477,"date":"2023-08-11T11:09:24","date_gmt":"2023-08-11T11:09:24","guid":{"rendered":"https:\/\/hyken.com\/?p=52477"},"modified":"2023-11-15T20:42:16","modified_gmt":"2023-11-15T20:42:16","slug":"guest-post-the-art-of-making-your-customer-happy-through-listening-carefully","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-experience\/guest-post-the-art-of-making-your-customer-happy-through-listening-carefully\/","title":{"rendered":"Guest Post: The Art of Making Your Customer Happy Through Listening Carefully"},"content":{"rendered":"This week, we feature an article by Nandini Sharma, marketing manager at ProofHub<\/a>. She writes about how to listen to your customers with the goal of connecting.<\/em>\r\n\r\nI am not here to talk about childish stuff like, \u201cListen to your customers.\u201d Because everyone is doing it. I am here to talk about things that make a difference like \u201cListen to your customers <\/span><\/i>to connect.<\/span><\/i><\/b>\u201d\u00a0<\/span><\/i>\u00a0<\/span>\r\n\r\nAnd believe me, that makes a difference.\u00a0\u00a0\u00a0\u00a0<\/span><\/i>\u00a0<\/span>\r\n\r\n96% of customers<\/span><\/i><\/a> would leave your business if you deliver a bad customer experience.\u00a0<\/span><\/i>\u00a0<\/span>\r\n\r\nHow difficult is it to understand that the customers who are calling your company’s customer service are in need of help?\u00a0<\/span> me<\/span>\r\n\r\nAll they expect in return is empathy and a quick solution.<\/span>\u00a0<\/span>\r\n\r\nEven if it is not your fault, empathizing with your customers is not going to harm you. And that\u2019s the difference between \u2018barely listening\u2019 and \u2018listening to connect.\u2019\u00a0<\/span>\u00a0<\/span>\r\n\r\nThe purpose of one is just to rub off the query quickly and not take responsibility. Whereas the purpose of the other is to empathize with the customer and take responsibility for solving the problem.\u00a0\u00a0 <\/span>\u00a0<\/span>\r\n\r\nProviding quality customer service experience is not that tough if you have the right understanding. But, at the same time, we can\u2019t deny the fact that poor customer service is the second biggest reason companies lose their customers.\u00a0<\/span>\u00a0<\/span>\r\n\r\nIn this post, I have shed light on the art of making customers happy through careful listening.<\/span>\u00a0<\/span>\r\n

What are the immediate impacts of listening to your customers carefully?<\/h3>\r\nIn today\u2019s customer age, the customer has much more power at their disposal than earlier. One bad experience and your customer starts looking for the options.\u00a0\u00a0\u00a0\u00a0<\/span>\u00a0<\/span>\r\n\r\nListening to your customer with a goal to connect tells your customers:<\/span>\u00a0<\/span>\u00a0<\/span>\r\n