{"id":53378,"date":"2023-09-19T06:00:06","date_gmt":"2023-09-19T06:00:06","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-show\/building-authenticity-and-trust-in-business-through-impactful-communication-copy\/"},"modified":"2024-01-15T15:24:40","modified_gmt":"2024-01-15T15:24:40","slug":"the-impact-of-speed-in-winning-and-retaining-clients","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/","title":{"rendered":"Boosting Customer Satisfaction with Quick and Consistent Responses with Howard Moodycliffe"},"content":{"rendered":"<h3 class=\"p1\"><b>Top Takeaways:<\/b><\/h3>\r\n<ul>\r\n \t<li><span data-contrast=\"none\">In today&#8217;s fast-paced world, customers expect timely responses across various communication channels. Whether it&#8217;s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">Speaking of customers expecting quick and timely responses, if they wanted to wait, they would have waited to make ask their question or make their request in the first place. Businesses should value their customers&#8217; time and demonstrate respect by delivering quick and consistent responses. This not only helps in acquiring new clients but also strengthens customer loyalty and fosters long-term relationships.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">Email remains a dominant channel for B2B communication. Companies across different industries should customize their response speed based on the preferences of their customers. There is no one-size-fits-all approach, and understanding industry-specific expectations is essential to succeed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">Consistency is crucial in providing an outstanding customer experience. It is not enough to respond quickly at the beginning of the customer relationship. You must always respond quickly. Maintaining consistent response times builds trust and sets proper expectations.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">Finding the right balance between speed and quality is essential. While quick response times are important, businesses should also ensure that their responses are accurate, helpful, and provide value to the customer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li>Timetoreply has a special offer for Amazing Business Radio listeners!\u00a0<a href=\"https:\/\/timetoreply.com\/abradio\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\">Get one month of their email analytics and performance optimization software for free<\/a>.<\/li>\r\n \t<li><span data-contrast=\"none\">Plus, Shep and Howard discuss how to create a positive experience even when delivering less-than-ideal news to your customers. Tune in!<\/span><\/li>\r\n<\/ul>\r\n<h3><b>Quotes:<\/b><\/h3>\r\n<span data-contrast=\"none\">&#8220;Speed makes one of the highest impacts in increasing customer satisfaction whether you&#8217;re looking to win clients or retain the ones you already have.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">&#8220;Valuing your customers&#8217; time is what it&#8217;s all about. Just as everyone values their own time, businesses should do the same. We must empower our teams to consistently prioritize and value the time of prospects and customers and set clear expectations for exceptional service.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">&#8220;Understand what experiences you want your customers to have and design your organization to deliver that.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">&#8220;People are time-poor. Being proactive by using live data to anticipate what a customer needs or wants to know more about is just expected these days.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n<p class=\"p1\"><b>About:<\/b><\/p>\r\n<span data-contrast=\"none\">Howard Moodycliffe is the CEO of <\/span><a href=\"https:\/\/timetoreply.com\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Timetoreply<\/span><\/a><span data-contrast=\"none\">, an email response management and analytics software that helps companies empower teams, delight customers, and boost revenue.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n\r\n<a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Shep Hyken<\/span><\/a> <span data-contrast=\"none\">is a customer service and experience expert, <\/span><i><span data-contrast=\"none\">New York Times <\/span><\/i><span data-contrast=\"none\">bestselling author, award-winning keynote speaker, and host of <\/span><a href=\"https:\/\/hyken.com\/topic\/podcast\/\" target=\"_blank\" rel=\"noopener\"><i><span data-contrast=\"none\">Amazing Business Radio<\/span><\/i><\/a><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">\u202f\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n\r\n<b><span data-contrast=\"none\">This episode of\u202f<\/span><\/b><b><i><span data-contrast=\"none\">Amazing Business Radio with\u202fShep\u202fHyken<\/span><\/i><\/b><b><span data-contrast=\"none\">\u202fanswers the following questions and more:<\/span><\/b><span data-contrast=\"none\">\u202f\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n<ol>\r\n \t<li><b><span data-contrast=\"none\">How does speed impact customer satisfaction and loyalty?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">How important is consistency in delivering fast responses to customers?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">Why is it essential for businesses to value their customers&#8217; time?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">What are some strategies for optimizing email response time?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">How can businesses determine the right response time for different channels?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\r\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Top Takeaways: In today&#8217;s fast-paced world, customers expect timely responses across various communication channels. Whether it&#8217;s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations.\u00a0 Speaking of customers expecting quick and timely responses, if they wanted to wait, they would have waited to make ask their question or [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":53381,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[6362,2479,5359],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Impact of Speed in Winning and Retaining Clients<\/title>\n<meta name=\"description\" content=\"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Impact of Speed in Winning and Retaining Clients\" \/>\n<meta property=\"og:description\" content=\"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-19T06:00:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-15T15:24:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"Boosting Customer Satisfaction with Quick and Consistent Responses with Howard Moodycliffe\",\"datePublished\":\"2023-09-19T06:00:06+00:00\",\"dateModified\":\"2024-01-15T15:24:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\"},\"wordCount\":484,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg\",\"keywords\":[\"customer communication\",\"customer satisfaction\",\"customer delight\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\",\"name\":\"The Impact of Speed in Winning and Retaining Clients\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg\",\"datePublished\":\"2023-09-19T06:00:06+00:00\",\"dateModified\":\"2024-01-15T15:24:40+00:00\",\"description\":\"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage\",\"url\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg\",\"contentUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg\",\"width\":1400,\"height\":1400,\"caption\":\"Boosting Customer Satisfaction with Quick and Consistent Responses with Howard Moodycliffe\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hyken.com\/#website\",\"url\":\"https:\/\/hyken.com\/\",\"name\":\"Shep Hyken | Customer Service Expert\",\"description\":\"Award-winning Customer Service &amp; CX Keynote Speaker\",\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hyken.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\",\"name\":\"shephyken\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png\",\"contentUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png\",\"width\":2560,\"height\":1343,\"caption\":\"shephyken\"},\"logo\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\",\"https:\/\/www.instagram.com\/shephyken\/\",\"https:\/\/www.linkedin.com\/in\/shephyken\",\"https:\/\/x.com\/https:\/\/twitter.com\/Hyken\",\"https:\/\/www.youtube.com\/user\/shephyken?app=desktop\"],\"url\":\"https:\/\/hyken.com\/author\/shephyken\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The Impact of Speed in Winning and Retaining Clients","description":"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/","og_locale":"en_US","og_type":"article","og_title":"The Impact of Speed in Winning and Retaining Clients","og_description":"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.","og_url":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/","og_site_name":"Shep Hyken | Customer Service Expert","article_publisher":"https:\/\/www.facebook.com\/ShepHykenSpeaker\/","article_author":"https:\/\/www.facebook.com\/ShepHykenSpeaker\/","article_published_time":"2023-09-19T06:00:06+00:00","article_modified_time":"2024-01-15T15:24:40+00:00","og_image":[{"width":1400,"height":1400,"url":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg","type":"image\/jpeg"}],"author":"shephyken","twitter_misc":{"Written by":"shephyken","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#article","isPartOf":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/"},"author":{"name":"shephyken","@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"headline":"Boosting Customer Satisfaction with Quick and Consistent Responses with Howard Moodycliffe","datePublished":"2023-09-19T06:00:06+00:00","dateModified":"2024-01-15T15:24:40+00:00","mainEntityOfPage":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/"},"wordCount":484,"publisher":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"image":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg","keywords":["customer communication","customer satisfaction","customer delight"],"articleSection":["Amazing Business Radio Show"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/","url":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/","name":"The Impact of Speed in Winning and Retaining Clients","isPartOf":{"@id":"https:\/\/hyken.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage"},"image":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg","datePublished":"2023-09-19T06:00:06+00:00","dateModified":"2024-01-15T15:24:40+00:00","description":"Howard Moodycliffe talks about how prompt communication can help companies increase customer satisfaction.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/the-impact-of-speed-in-winning-and-retaining-clients\/#primaryimage","url":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg","contentUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/09\/Howard-Moodycliffe-ABR-PHOTO.jpg","width":1400,"height":1400,"caption":"Boosting Customer Satisfaction with Quick and Consistent Responses with Howard Moodycliffe"},{"@type":"WebSite","@id":"https:\/\/hyken.com\/#website","url":"https:\/\/hyken.com\/","name":"Shep Hyken | Customer Service Expert","description":"Award-winning Customer Service &amp; CX Keynote Speaker","publisher":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hyken.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2","name":"shephyken","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyken.com\/#\/schema\/person\/image\/","url":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png","contentUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png","width":2560,"height":1343,"caption":"shephyken"},"logo":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ShepHykenSpeaker\/","https:\/\/www.instagram.com\/shephyken\/","https:\/\/www.linkedin.com\/in\/shephyken","https:\/\/x.com\/https:\/\/twitter.com\/Hyken","https:\/\/www.youtube.com\/user\/shephyken?app=desktop"],"url":"https:\/\/hyken.com\/author\/shephyken\/"}]}},"_links":{"self":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/53378"}],"collection":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/comments?post=53378"}],"version-history":[{"count":9,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/53378\/revisions"}],"predecessor-version":[{"id":55748,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/53378\/revisions\/55748"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/media\/53381"}],"wp:attachment":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/media?parent=53378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/categories?post=53378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/tags?post=53378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}