{"id":54711,"date":"2023-10-25T06:00:21","date_gmt":"2023-10-25T06:00:21","guid":{"rendered":"https:\/\/hyken.com\/?p=54711"},"modified":"2023-12-18T15:51:59","modified_gmt":"2023-12-18T15:51:59","slug":"if-i-dont-do-it-who-will","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/if-i-dont-do-it-who-will\/","title":{"rendered":"If I Don\u2019t Do It, Who Will?"},"content":{"rendered":"\"proactiveNot long ago, I wrote an article and created a video on <\/span>Doing More Than Expected<\/span><\/i><\/a> \u2013 even when it\u2019s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests. I jokingly asked him, \u201cWas moving patio furniture included in your job description?\u201d He said, \u201cI just do what it takes.\u201d<\/span>\u00a0<\/span>\r\n\r\nThat\u2019s a great attitude to have. First, you have to be the kind of person who innately knows you should do something right, even if it isn\u2019t expected. Second, you have to be empowered to make those choices and act on them.<\/span>\u00a0<\/span>\r\n\r\nI\u2019m reminded of an employee who fixed things around the office. If he saw something that wasn\u2019t right, he made it right. For example, we had a frame with a motivational quote that we changed every week. One week later, the quote and picture frame were crooked. I noticed it, and while it bothered me a bit, it wasn\u2019t worth saying anything about it. By the end of the day, it was fixed.<\/span>\u00a0<\/span>\r\n

If I don\u2019t do it, who will?<\/span><\/h3>\r\nI knew who did it, but I still asked loud enough for others to hear, \u201cWho fixed the weekly quote?\u201d The answer, of course, was the same guy who fixed everything around the office. I thanked him and asked him why he handles things like this. He said, \u201cIf I don\u2019t do it, who will?\u201d\u202f<\/span>\u00a0<\/span>\r\n\r\nI love those seven words. <\/span>\u201cIf I don\u2019t do it, who will?\u201d<\/span><\/i> is right up there with <\/span>\u201cI just do what it takes.\u201d<\/span><\/i> These are the mindsets of people who go the extra mile, and by the way, it\u2019s not really an extra mile. Often, it\u2019s just a tiny bit more effort, if any. It\u2019s just doing it because, \u201cIf <\/span>they <\/span><\/i>don\u2019t, who will?\u201d<\/span>\u00a0<\/span>\r\n\r\nWhen someone comes to work for you, whatever their role and responsibility, you hope they are good at it. If all they do is that role and don\u2019t care to do anything else, such as fixing a crooked piece of art in a frame, you would still be happy with their work. But what if another employee did the same and, in addition, was willing to fix the metaphorical piece of art in a frame, even without being asked? Who would you rather have working for you?<\/span>\u00a0<\/span>\r\n\r\nYour answer is most likely the second option. That employee is the type of team member who will do whatever they can to take care of their internal and external customers. Why? Because they do what it takes and know, \u201cIf I don\u2019t do it, who will?\u201d<\/span>\u00a0<\/span>\r\n\r\n