Shep Hyken speaks with Customer Evangelist of Help Scout, Mat Patterson, about the difficulties of maintaining great customer service while your company grows. While the focus is on growing companies, Mat shares some amazing tips for creating and maintaining great customer service that can be applied to any company. As an organization grows, this episode of Amazing Business Radio is more important than ever, as it can provide you with some of the answers you need to know no how to scale your customer service to keep up with the growth of your company.
Mat Patterson worked as a web designer, before switching careers to lead the customer service team at Campaign Monitor, a popular email marketing web application. After building a successful team there, he then moved into the Customer Evangelist role at Help Scout, crafters of exceptional helpdesk and customer service tools.
“No matter how good the customer service team is at providing service, if the rest of the company isn’t on board, they won’t be able to succeed reliably.” – Mat Patterson
What questions will this episode answer?
- How can I setup my customer service in my company to succeed no matter the size?
- How can we maintain company alignment and great customer service as our company grows?