Shep Hyken delivers engaging, customized keynote presentations on customer service, customer experience, customer loyalty, employee engagement, and the future of CX. As a customer service and customer experience expert, New York Times bestselling author, and professional keynote speaker, Shep shares practical strategies that help organizations create better experiences, build loyalty, engage employees, and drive business growth.
Shep Hyken is a customer service and customer experience expert, New York Times bestselling author, and international keynote speaker who helps organizations create better experiences, build customer loyalty, and drive business growth.
His high-energy presentations combine research, real-world insights, and practical strategies that audiences can put into action.
Keynote topics include customer service, customer experience, customer loyalty, employee engagement, creating a customer-centric culture, and the future of AI in CX.
Every keynote speech is customized to the audience, industry, event theme, and your business goals.
Shep’s keynote topics are designed to address the most important challenges and opportunities in customer service, customer experience, customer loyalty, AI, and employee engagement. These titles are starting points, and every presentation is customized to the audience, industry, event theme, and business goals.
This is Shep’s most requested keynote speaking topic.
Customers no longer compare you to your competition, but to the best experience they’ve had anywhere. That means the standard for customer service and customer experience continues to rise.
In this engaging keynote, Shep shares practical strategies organizations can use to create memorable customer experiences, differentiate themselves, and build customer loyalty.
Audiences leave with simple, actionable ideas they can put to work immediately, including ways to create a more customer-focused culture and consistently meet and exceed customer expectations.
How easy is your company to do business with?
Customers increasingly expect simple, convenient, friction-free experiences. They compare every company to the easiest companies they interact with, regardless of industry.
In this keynote, Shep reveals the principles behind a convenient customer experience and shows how reducing friction can help companies differentiate themselves, improve customer satisfaction, and build fierce customer loyalty.
Audiences will learn how to:
AI is transforming customer service and the The customer experience starts with the employee experience (EX).
When employees feel valued, supported, and engaged, customers feel the difference. And every employee, whether they interact directly with customers or work behind the scenes, has a role in shaping the customer experience.
Shep explores how a strong EX builds engagement and loyalty, improves customer experience, and helps organizations retain their best employees. Just as companies work hard to retain their best customers, they should work just as hard to retain their best employees.
AI is transforming customer service and the employee experience. But using AI simply because the technology is available isn’t a customer experience strategy.
The question is: What problem are you trying to solve with AI?
Shep shows how organizations can use AI and automation to make experiences faster, easier, and more convenient while knowing when human interaction is still essential.
The AI topic can be part of Shep’s keynote speech. However, a deeper dive in an onstage or virtual fireside chat with a leader as part of or in addition to the speech can provide a deeper dive to better understanding how AI can work for you and your organization.
Economic uncertainty, staffing challenges, supply chain disruptions, and other challenges can put pressure on both employees and customers.
But difficult times don’t change what customers expect. They make the customer experience even more important.
Shep shares practical strategies for maintaining customer trust, supporting employees, and delivering consistent customer service and experiences when business conditions are challenging.
Audiences will learn how to stay customer-focused, communicate effectively, and find opportunities to strengthen customer loyalty even when circumstances are difficult.
Business is about relationships, and great relationships are built through consistently delivering on expectations.
Being amazing doesn’t mean creating a WOW experience every time. It means being consistent, dependable, making it easy to do business with you, and always giving customers and colleagues a reason to trust you.
In this entertaining and practical keynote, Shep shares strategies anyone can use to build stronger relationships, create confidence, and deliver better experiences.
Audiences will discover how to:
Being amazing is a mindset and a choice.
Every keynote can be customized to your specific meeting theme and objectives.
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