Be Amazing
or Go Home

In this episode of Be Amazing or Go Home, we look at a pyramid model for understanding customer behavior. Many of these conclusions are confirmed in my Achieving Customer Amazement Study. Join Shep Hyken as he shares 5 ways to master the Customer Hierarchy of Needs. Brands are built over time but they’re made in moments. Venk Korla, a world-renowned Digital CX leader and CEO of HGS Digital, joins Shep to talk about the power blending of AI-powered self-service experiences with human-to-human experiences to meet rising customer expectations.

Download HGS Digital’s CX Buyers’ Insights Report to find out what CX decision-makers will invest in and focus on for 2024 and beyond.

To take your organization to the next level you need to work from the inside out by creating a culture where employees thrive and customer service is alive. Ryan Minton joins Shep in the studio to talk about how to do that.

In addition, we’ll look at an Amazing Quote that talks about building a fulfilling workplace. Shep also discusses the Employee Hierarchy of Needs and why fulfilled employees and an amazing employee experience will ultimately lead to an amazing customer experience.

Stay tuned for more exciting segments, including the Amazing App, #AskShep, and much more. Don’t miss out on this episode packed with insights, strategies, and inspiration. Subscribe now and join us for episodes of Be Amazing or Go Home.

The Secrets of Retaining Your Top Talent – the secrets of retaining your top talent. What if you could keep every amazing employee you’ve hired from walking out the door? Shep reveals the Top 5 reasons behind employee departures, and you’ll be surprised to learn that money isn’t at the top of the list. Discover valuable advice on how to make sure your employees stay committed and engaged.

The Power of Innovation – showcasing Josh Linkner’s breakthrough framework for problem-solving and seizing opportunities. Your employees’ creativity is your most valuable resource, and you’ll learn how to harness it effectively.

Create a Moment of Magic© – And if that’s not enough, get ready to be captivated by the incredible Christopher Carter, a professional speaker and mind reader who combines mind-blowing entertainment with essential messages on communication and influence.

The Amazing Quote – We’ll also dive into the world of Artificial Intelligence that sheds light on how AI tools can disrupt the job market, making you think about it as a transformation rather than elimination. Don’t miss this episode of Be Amazing or Go Home – it’s packed with insights and entertainment you won’t want to pass up!

10 Strategies for Customer Trust – In this episode of Be Amazing or Go Home, we examine the trust gap between businesses and their customers. Are you confident your customers trust you? The data suggests it might be wider than you realize. Join Shep Hyken as he shares 10 strategies to bridge this trust gap, including the concept of introducing a trust-focused leader to your C-suite.

Digital-First Leadership and Social Selling – Learn how to craft an online footprint that guarantees results and unlock the secrets to mastering the LinkedIn algorithm, all to boost your online presence and success with Richard Bliss.

The Heart Behind TinySuperheros – Discover the incredible mission of this tiny cape company and how they’re reshaping the world’s perception of kids facing unique challenges, revealing the superpowers within each and every difference with Robyn Rosenberger.

The Amazing Quote – the importance of speed in meeting today’s customer expectations.

Achieving Customer Amazement Research Study – The people have spoken and the results are in. Our annual study shows what customers want and what they consider to be an amazing customer experience.

Simple & Seamless Is What Drives An Amazing Experience – How do you fix what’s not amazing in the customer service experience? Shep talks to Laura Bassett, VP of Product Marketing at NICE, one of the world’s cloud CX leaders to find out how to make amazing customer experiences flow.

The Leader’s Playlist – Leadership is the cornerstone to success and Susan Drumm joins Shep to talk about the path to enlightened leadership. They talk about how you can unleash the power of groundbreaking techniques to transform your leadership capabilities.

The Amazing Quote shows the importance of creating a consistent customer experience in order to keep the customer coming back.

Employees First: You have probably talked about rolling out the red carpet for customers. Have you ever thought about doing that for your employees? Shep discusses 5 ways he learned from Donna Cutting about putting your employees first, even before your customers.

The Baer Facts: Jay Baer shares brand new data about the customer experience and that can be a game changer for your business.

Changing the Dynamic from Inside Out: Dr. Heather Brown-Hudson talks about strategies to develop transformative solutions and improve company-wide performance through fostering a more diverse, equitable and inclusive environment for your employees.

The Amazing Quote shows you how common sense practices can keep you from flushing the customer experience down the toilet.

Employee Fulfillment: Amid the Great Resignation isn’t just having an effect on the workforce but also on the customer experience. Three powerful words will illustrate how you can keep good employees engaged with their jobs and customers.

Change Enthusiasm: How do you transform your culture from just surviving change to growing through change. Cassandra Worthy has the answer to that mindset behavior and the tools you will need to grow through change.

Nightmare Success: If all hope seems lost just know that a second chance is possible. Brent Cassity joins us in the studio to share his amazing story and some important lessons on how to lift yourself up from your darkest days.

The amazing quote talks about skimpflation and how to keep an Amazing reputation.

Being Amazing in Tough Times. Asking the right questions of your customers and employees can help you thrive in tough times. Shep will break down the seven questions that will help drive more success.

Memorable Messages. Creating powerful presentations can be challenging especially in our ever growing virtual world. Patricia Fripp is the absolute expert when your message must be memorable.

Courageous Cultures. Silence isn’t always golden. Effective organizations need people to speak up. Karin Hurt talks about the ultimate guide to building a workplace environment that values outspokenness.

The amazing quote talks about when it is time to fire your customer.

Customers are willing to change brands or companies faster than ever before. Why? Shep Hyken gives you the top 5 reasons a customer will want to fire you.

Making a comeback. Tim Peel’s life changed forever in just a few seconds. He was at the top of his game and then it was gone. He talks about how he overcame this life-changing moment.

Nutrition Rocks. People are concerned about their health now more than ever. Providing an amazing customer experience in this industry is more important than ever. Ricky Hall President of NutritionHQ talks about how his company is committed to the customer.

The amazing quote talks you how to keep your customers close and your competitors closer.

Have you tightened up your brand’s customer experience journey? Shep shares three ideas you may be overlooking and things you must address in the customer experience.

The Experience Maker. Competition is tougher than ever. How can companies stand out in a marketplace that is constantly evolving? Dan Gingiss tells us how.

Better Sleep, Better Life. You can’t be amazing if you can’t get a good night’s sleep. Dr. Joe Oijile shares exercises you need to get a good night’s sleep.

The amazing quote shows you how to handle unhappy customers and learn from our experiences.

The “ME”conomy. Today’s economy is all about you and me and your customers. Shep shares five ways to understand today’s economy and how you can deliver a better customer experience.

Creating superfans. If your customers aren’t telling their friends about you then you are in trouble. Brittany Hodak discusses how you can multiply your customers exponentially.

Relevance. How can you differentiate yourself and be a leader in your industry? John Hall talks about how to build your brand and remain relevant.

Shep talks about how Gen Z is going to change the way you do business.

Ricky Kalmon joins Shep in the studio to discuss how your mindset can be the greatest tool in reaching your potential.

Jeff Arthur shares the process of identifying what really counts in life and leadership.

Shep discusses three strategies successful organizations must do this year to separate themselves from the competition.

Christine Trippi joins Shep in the studio to discuss how positivity and passion can disrupt your industry and also transform your life.

Award-winning chef Gerard Craft talks about the recipe for success.

The Amazing Quote shows an interesting twist on what should be your top priority in the customer service department.

Shep discusses 3 strategies for delivering a better customer experience during and after the pandemic.

David Meinz joins Shep in the studio to discuss about how to focus on your health so you can focus on your wealth.

Barry Gleeson talks about the secret to get to the top by scaling up.

The Amazing Quote shows how just giving a little extra effort can turn an average experience into an amazing experience.

Shep breaks down the five ways you can manage a crisis in the customer experience.

Chris Robinson joins Shep in studio to discuss how anybody can become a leader.

Paul Reilly stops by with the strategy of selling and adding value instead of worrying about price for the customer.

The Amazing Quote shows how you can turn a satisfied customer into a loyal customer.

Shep breaks down the five phases or cults every customer goes through in a relationship and the cult you want to be in with your customers.

Eric Chester explains how to keep your business fully staffed by hiring and keeping amazing employees.

Teri Greige shares her powerful story about how she’s inspiring others and saving lives.

Shep breaks down the ways you can use video to enhance the customer experience.

Matt Gillin of Relay Network is personalizing the connection process for customers.

Joey Coleman shares how you can maintain the relationship between you and the customer during the crucial first 100 days after the sale.

The Amazing Quote teaches valuable lessons for such a simple task. Plus Shep answers your questions.

Shep Hyken offers five common-sense tips that will enhance the customer experience.

Bob Chapman, the third-ranked CEO in the world, shares his strategy of caring for your employees like your family.

Matt Granados explains how to live your personal life more like your professional life.

The Amazing Quote is a one-word answer that can set the culture for any business.

Shep Hyken shares five tips that will ensure repeat business.

How do you go from last place to a Stanley Cup championship team? The President and CEO of the St. Louis Blues, Chris Zimmerman gives us an inside look on how to be a champion in business.

John O’Leary shares his amazing story about overcoming a near-death experience and how you can thrive based on the choices you make.

Shep Hyken explains how three iconic brands are delivering the complete customer experience package.

Maxine Clark talks about creating a fun experience for customers and shares lessons on how to live an amazing life.

Keith Alper talks about how successful business leaders inspire emotional commitment from their employees and their customers.

An Amazing Quote about the downside of success by Yogi Berra. Plus Shep answers your most pressing questions!

Shep Hyken explains how simplicity leads to a convenient experience.

Dr. Jason Selk talks about how to mentally prepare yourself in order to achieve peak performance and outperform your competition.

Bill McDermott, “Mr. Soccer” shares secrets he has learned from some of the best athletes and making it work for you.

Shep shares three ways to strengthen your brand.

Sam Silverstein explains how you can create an accountable workforce, develop committed employees and retain amazing people.

Manley Feinberg tells us about his lessons for leading with impact and how you can accomplish what’s really important.

An Amazing Quote from Simon Sinek about founding your why. Plus Shep answers your most pressing questions!

Shep Hyken shares five ways to create customer loyalty.

Benjamin Akande, American academic and professor, shares bad habits of ineffective companies.

Ben Newman, Performance Coach, speaker and author, talks about his Mental Toughness approach to success.

Shep Hyken shares his version of the employee golden rule.

Dan Thurmon, Hall-of-Fame motivational speaker, talks about being off-balance on purpose.

Shep features an in-depth look at Geniecast, a virtual experience company, that is changing the meeting industry.

Chris Korn shares how he went from a local magician to a worldwide celebrity.

Shep Hyken shares the secret to disrupting your competition – and maybe even an entire industry.

Ron Cameron, CEO of KnowledgeLake talks about how to create an award-winning culture at work.

Financial Advisor Barbara Archer shares her tips on how to build relationships that last more than 35 years.

Ben Lawler of tells the Tom James story and how convenience and personalization is their competitive advantage.

Shep has the secret to create confidence with customers and it’s simpler than you think.

John Ruhlin shares the art of giftology.

Andre Norman turns a moment of misery into a moment of magic.

Shep answers more of your questions in “Ask Shep.”

Plus this week’s amazing app and amazing quote. Do you want to know what it takes to be amazing? Shep has your answer.

Welcome to episode one of “Be Amazing or Go Home.”

Companies that don’t keep up with the demands of 21st century customers are doomed to die. To survive, they have to call in the expert: Shep Hyken, a world-renowned business coach and customer service savant.

He helps guide individuals down the right path that leads to becoming amazing. Shep also answers your questions and talks to some of the most successful businesses in their given industry.