Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into its Hall of Fame for lifetime achievement in the professional speaking industry.
Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Shep has seen it all.
While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.
Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.
His in-depth focus allows him to assess what’s really happening at the best organizations and how to fix what isn’t working.
His books have been read by millions, and his articles have been featured in hundreds of publications.
He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.
The state of customer service and customer experience is changing…
Customers no longer compare their experience to your competitors. They compare their experience with every other company they’ve dealt with, regardless of the industry. Delivering great customer service has never been more important as the expectation has never been higher.
As a customer experience expert with over 30 years in the field, I can confidently say that the world of customer service and customer experience has changed drastically since I first started. When I began my career, customer service was seen as a necessary, but often overlooked, aspect of a business. Fast forward to today, and the importance of providing an exceptional customer experience is now widely recognized as the key difference between good and great organizations.
Throughout my career, I have had the pleasure of working with over 1200 different organizations, ranging from Fortune 500 companies to small and medium-sized businesses, to help improve their customer service experience. This work has given me the insights and expertise to write 8 books on the subjects of customer service and customer experience. While the methods might change over time, the overall goal remains the same, that the customer comes back.
I am excited to see how the importance of customer experience is only continuing to grow and evolve in the larger business world. At the end of the day, delivering an amazing experience for your customers (and employees) should be THE top priority for any organization looking to grow in the years to come.
Research Sponsored by Five9
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