Transform your customer service and CX through a Customer Service Training workshop available to your team virtually or on-site.
The customer service experience can make or break a company. Are your employees creating Moments of Magic® for your customers or inflicting Moments of Misery™?
With our Customer Focus Workshops, we’ll customize on-site training that will revolutionize your service culture, leading to increased revenue and reduced employee turnover.
Need something more flexible?
Our online virtual training packages can be individualized to fit almost any need or budget. Whether on-site or online, our Customer Focus Workshops will take your service culture from ordinary to extraordinary, and from average to amazing.
For more information please call 314-692-2200, or click on the button below to get in touch with our team.
Transform your customer service experience by giving your team the tools they need to create a customer-focused mindset that improves relationships with both external and internal customers.
Through our online virtual customer service lessons, you’ll access the same quality content as our onsite workshops – all the time. The key to successful training is repetition.
The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!
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