Contact Shep (314) 692-2200

Create a Customer Service-Focused Culture.

The customer service experience can make or break a company. Are your employees creating Moments of Magic® for your customers or inflicting Moments of Misery?

With our Customer Focus Workshops, we’ll customize on-site training that will revolutionize your service culture, leading to increased revenue and reduced employee turnover.

Need something more flexible?

Our online virtual training packages can be individualized to fit almost any need or budget. Whether on-site or online, our Customer Focus Workshops will take your service culture from ordinary to extraordinary, and from average to amazing.

For more information please call 314-692-2200, or click on the button below to get in touch with our team.

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If you like Shep’s latest customer service and CX research, you will LOVE his weekly newsletter!

The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!

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