CX Articles & Podcast

Shep’s blog is the the ultimate CX resource for leaders striving to keep up with the latest news in CX and customer service research. His podcast, Amazing Business Radio, features interviews with leading business professionals and other customer experience experts.

Shep’s Weekly Articles Podcast Top 5 Roundup Guest Posts Most Popular

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Customers Don’t Care About the Details; They Care About the Destination

Five Ways to Execute a Five-Star Customer Experience

Restaurant Manager Sets Bad Customer Service Example

Walking In Your Customer’s Shoes

The Human-AI CX Partnership with Declan Ivory

Treat Your Current Customers Better than Your New Customers

Five Ways to Create the Customer-Focus Mindset

Boosting Profits with Personalization with Eric Melchor

Creative Job Titles Help Create and Define Corporate Culture

All Customers Are Created Equal – Just Some Are More Equal than Others

The Loyalty Gap: The Difference Between Repeat Customers and Loyal Customers

Three Ways to Create an Employee Experience that Creates a Better Customer Experience

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