CX Articles & Podcast

Shep’s blog is the the ultimate CX resource for leaders striving to keep up with the latest news in CX and customer service research. His podcast, Amazing Business Radio, features interviews with leading business professionals and other customer experience experts.

Shep’s Weekly Articles Podcast Top 5 Roundup Guest Posts Most Popular

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Top Ten Customer Service and Customer Experience Predictions for 2023

23 Ways to Create an Amazing Experience In 2023

A Holistic View of the Customer with Daniel Fallmann

Five Ways to Create the Customer-Focus Mindset

Restaurant Manager Sets Bad Customer Service Example

The More You Give the More You Get

Don’t Just Personalize the Customer’s Experience – Individualize it 

Three Ways to Create an Employee Experience that Creates a Better Customer Experience

Ten Reasons Why You Should Deliver an Amazing Customer Experience

Create a Selfie Experience

Upgrade Your Customer Service to a First-Class Experience

Seven Ways to Show Your Employees Some Love on Valentine’s Day

Why Resilience Is Important to Customer Service

Creative Job Titles Help Create and Define Corporate Culture

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