CX Articles & Podcast

Shep’s blog is the ultimate CX resource for leaders striving to keep up with the latest news in CX and customer service research. His podcast, Amazing Business Radio, features interviews with leading business professionals and other customer experience experts.

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The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!

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CX Articles & Podcast

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‘It’s Out of My Control’ Is a Bad Excuse

The Customer Is NOT Always Right – Again!

Three Customer Service and CX Metrics Every Employee Needs to Understand

Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey

How to Create a Customer-Centric Culture

How AI Innovation Drives a Better Customer Experience with Alan Masarek

“Fine” is the F-Bomb of Customer Service

“That’s Not My Department” and 10 Other Phrases Customers Hate

Six Ways to Create Your Brand’s Experience Personality

Make the Complicated Simple

How to Create Amazing Customer Experiences in 2024

A Company Culture of Good with Chad Jensen

The Customer Hierarchy of Needs

The Employee Hierarchy of Needs

Tipping Used to Be For Good Service

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If you like Shep’s latest customer service and CX research, you will LOVE his weekly newsletter!

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