Shep Hyken interviews Andrew Carothers, CCXP, Digital Customer Experience Leader at Cisco. He talks about delivering seamless experiences that lead to customer satisfaction, loyalty, and revenue growth.
“We are now in the age of the customer where customers can quickly and easily switch vendors if they want to. Every company must develop a customer experience that brings customers to the value they’re looking for quickly, without a lot of hurdles.”
“Customers prefer digital self-serve interactions with the opportunity for a human fallback if needed.”
“We are moving from the fear of AI to at least dipping our toes in the water because it is here to stay. Businesses must explore leveraging it to optimize their processes internally and provide a personalized customer experience.”
Andrew Carothers, CCXP, is a senior customer experience leader, author and speaker. He was a founding member of Cisco‘s CX function, contributing to the development of the company’s digital customer experience strategy.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA