Meet Shep Hyken: Customer Service Speaker and Bestselling Author

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

When you hire Shep to present a customer service or customer experience speech, your audience will leave with tools, ideas and concepts that they can put to use immediately. Shep combines important information with an entertaining and engaging style to create exciting programs for his audiences. Shep promises to deliver one of the most exciting and memorable speeches you and your audience will ever experience!

Customer service books

Shep in the media

Shepard Virtual Training

Shepard Virtual Training: Create a Customer Service Culture!

Do you wish you could have Shep Hyken deliver customer service training to your employees… one-on-one? Shepard Virtual Training makes this wish a reality! Shepard VT is an interactive online training solution that’s the next best thing to in-person customer service training with Shep! The program is available 24/7 so you can train on your schedule.

Courses: The Customer Focus™, Amaze Every Customer Every Time, Five Ways to Create an Amazing Customer Experience, Six Steps to Creating a Customer Focused Culture, and more.

Virtual Training Center

*Ask us about corporate license discounts.

Shep Hyken apps

Shep Hyken Apps

Available for iPhone and Android
Download the FREE Shep Hyken Apps and get Shep’s latest articles, business tips, videos and more. Get the Apps