Shep Hyken helps companies and organizations create an amazing customer-focused culture. See how a few small shifts can lead to dramatic improvements in customer service, sales and employee satisfaction.
In a world where budgets are shrinking while KPIs remain the same, teams must work together to survive and thrive. This often seems easier said than done. With engagement at record lows and more competition than ever, it can seem impossible to get ahead. But overcoming these challenges doesn’t require a big capital expenditure or a new advertising campaign. The secret lies in building a culture focused on creating an amazing customer experience every day for every customer. Customer service is not just a department. Customer experience (CX) is not just a strategy. They are philosophies that must be embedded into your organization’s culture. It’s everyone’s job, and when done right, it’s your competitive differentiator. It’s what makes your customers say, “I’ll be back!”
Meet Shep Hyken, the CAO (Chief Amazement Officer) of Shepard Presentations and one of the world’s leading authorities on customer service and customer experience (CX). As a keynote speaker, he has been inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the speaking industry. His speeches are content-rich, motivational, and even entertaining.
Shep’s New York Times and Wall Street Journal bestselling customer service and CX books have shown leaders what works and what doesn’t. Now he’s transforming teams to a culture of CX that is proving to be the competitive advantage at the greatest organizations around the world.
If you are looking for a customer service or customer experience keynote speaker, Shep is your top choice.
Here are some quick insights from Shep’s annual CX research report.
52% say AI and chatbots have significantly improved the speed and efficiency of customer service.
59% of customers believe great customer service is more important than price.
83% of customers trust a company or brand more if they provide an excellent customer service experience.
IBM
Abbott Point of Care
Anheuser-Busch
All of Shep’s speeches are completely customized. He works with you to understand your audience, your theme, and your goals for the presentation. While much of the content comes from his numerous bestselling books, the following titles are just suggestions. The concepts can be mixed and matched, and Shep will work with you to create the perfect speech to fit the content and theme of your meeting.
CX | Customer Service | Culture
Customer Experience | Culture
Customer Experience | Customer Service | Strategy
How AI… Delights Customers | Empower Employees | Problem-Solving
Shep has authored eight New York Times, Wall Street Journal, and USA Today bestselling business books.
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience (CX) expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
His focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.
He is a hall-of-fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!
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