customer service expert customer experience expert CX articles

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Shep is frequently sought out as a customer service expert and authority on customer experience. He’s appeared on television, print media, and podcasts, and he’s authored hundreds of articles that have appeared in publications like Forbes, The Huffington Post, and many others.

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Is CX Possible Without Humans? Shep Hyken: CX Guru of 40+ Years

Human Signals

What does customer loyalty look like in the age of AI?

TELUS Digital

3 Ways To Simplify Your Business Operations Through Automation

Forbes

Rethinking Customer Interactions to Boost Customer Experience

Harvard Business Review

Shep Hyken reveals how ‘dangerous customers’ and employee experience impact customer retention

CBT News

Topics

Customer Experience

The trouble with great chatbots

Freshworks

Will Brian Niccol’s customer experience success as CEO of Chipotle translate to Starbucks?

Restaurant Dive

Customer Effort and Emotion – 10 Reasons to Take Action Today

Call Centre Helper

Helping Companies & Organizations Create an Amazing Customer-Focused Culture

CXO Magazine

Why Are Consumer Surveys Often Annoying?

RetailWire

Unleashing the Power of Customer Experience

SPEAKPact

ACHIEVING CUSTOMER AMAZEMENT STUDY

The DiJulius Group

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Intercom

Helping Companies & Organizations Create an Amazing Customer-Focused Culture

CXO Magazine

Why summer can be a testing ground for holiday season preparedness

CX Dive

The last stand of the call-centre worker

The Economist Newspaper

8 Best Practices for Creating a Compelling Customer Experience

Harvard Business Review

10 Best Customer Service Podcasts in 2024

Hiver

The Role of Generative AI in Multi-Channel CX Strategies

Replicant

9 Secrets to Getting Great Customer Service

Consumer Reports

The Top 50 Customer Experience Influencers to Follow in 2024

CX Network

Mastering CX: Shep Hyken’s Guide to Exceptional Customer Interactions

hgs

Navigating the Future of CX With AI and Employee Engagement

iQor

20 Insights on Prioritizing Customer Experience for Sustainable Growth

Mission.org

Embracing an Attitude of Gratitude to Achieve Fulfillment in Midlife

Midlife Fulfilled

The CX Success Recipe By Shep Hyken

Etech

Uncovering the Magic within CX

The Global Xperience

Discover the Top 5 CX Blogs: Essential Reads for CX Professionals

CX Obsession

Shep Hyken: Agents Need AI More than Your Customers

Freshworks

Want a Better Customer Experience? Build a Better Work Environment

CBT News

Crafting Moments of CX Magic – w/ Shep Hyken #104

CX Insider Podcast

A Great Conversation on Digital Experiences

Customer Service Culture

Episode 167 – “Be Amazing or Go Home!” w/ Shep Hyken

The Vacation Rental Manager's Podcast with Sarah and T

Top 50 CX Innovators of 2024

Replicant

Follow Shep Hyken’s Customer Hierarchy of Needs to Provide the Ultimate Buying Experience

CBT News

6 Contact Center Automation Trends for 2024: Predictions from Cx Leaders

Tethr

Service without a Smile: Bad Customer Service Examples

The Future of Commerce

12 Critical CRM Trends To Keep an Eye on in 2024

SelectHub

Unlocking Customer Loyalty: Strategies For Repeat Business

Speakerflow's Technically Speaking

AI, Technology, & Customer Experience with Shep Hyken

Super Entrepreneurs Podcast

10 Books on Customer Experience you Should Definitely Read

Unlocking the Power of CX - EN

AI Will Not Eliminate Jobs!

Tech People

Invisible Machines S2E14 featuring Shep Hyken

Invisible Machines by UX Magazine

Digital Trust: Elevating Customer Experience in the Finance Industry

Digital Growth Institute

How to Manage Big Changes Well in the Contact Centre

Call Centre Helper

Fall Back to Reading Series – Featuring Shep Hyken

Debbie Laskey's Blog

Top 5 Customer Experience Keynote Speakers to Book in 2024

CustomerThink

Brittany’s Favorite Customer Experience Books

Brittany Hodak

30 CX Influencers You Should Follow

CX Scoop

Leveraging AI as an Asset in the Dealership Rather Than Being Afraid of It

CBT News

Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

Stacy Sherman | DoingCXRight® Podcast

Marketing’s Role In The Customer Experience

Mind Your Business With Yitzchok Saftlas

25 Most Influential People in Customer Service

Klaus

7 Things I’ve Learnt Since Launching the Business of Customer Love Podcast

Mention Me

Getting Customers To Return

Tell Me Something Good About Retail Podcast

State of CX

The Customer Service Revolution Podcast

‘New-Style’ Digital Vs ‘Old-Fashioned’ Human Interactions

Martechvibe

Best Customer Experience Books to Read in 2023

Medallia

70% of Consumers Are Tired of Tipping and It’s Pushing Your Most Valuable Customers Away: Here’s How to Respond

Capterra

3 ways to build a healthier employee culture — Shep Hyken

America's Small Business Network (ASBN)

Creating Remarkable Customer Experiences in Corporate Filmmaking: Lessons from Shep Hyken

Grow Your Video Business with Ryan Koral

12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

Call Centre Helper

What Magic and Music taught Shep Hyken about CX

Sprinklr

The convenience chronicles: Shep Hyken on unlocking customer trust and loyalty

Sprinklr

83 Inspiring, Helpful, and Funny Customer Service Quotes

Next Luxury

The 2023 CX trends powering business: Service takes center stage

The Future of Commerce + Customer Engagement

The 10 Pillars of EX (Employee Experience)

Call Centre Helper Magazine

Is Your Average Handle Time Focused on Quantity or Quality?

Coveo

Why Creating a Great Customer Experience Hinges on a Better Employee Experience

Mental Selling

Creating a Customer Service Mantra

Call Centre Helper

Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds

Forbes

11 Podcasts to Keep Your CX Game Sharp

CX Network

23 Customer Experience Influencers to Follow in 2023

8x8

Getting Started With Customer Service Mantras and Vision Statements

Call Centre Helper

How Companies Can Improve Their Customer Service Practices

Repertoire

CX Expert, Shep Hyken Hosts Interview Series with Relay CEO, Matt Gillin

Relay Network

Ep: 18: How to Get Customers to Come Back Again & Again

Digitally Irresistible Podcast

Pay up, travelers: Why hard times may prompt new hotel fees

USA Today

Topics

Customer Experience

Creating An Effective Return Policy

MSNBC | American Express Business

The Best Way to Complain to a Company on Social Media

Consumer Reports

Topics

Customer Service

The Big Problem With Banks—and What to Do About It

Consumer Reports

EO Members Share Entrepreneurial Trends for the New Year

Entrepreneurs' Organization

5 Keys to Maintaining Brand Trust in Difficult Times

AdAge

Target’s Remodels Will Please Customers. Will They Boost Sales?

Forbes

Customer experience tips and advice from the pros during disruption

Oracle | Modern Marketing Blog

Ep: 348 I’ll Be Back by Shep Hyken

The Marketing Book Podcast

Ep. 378: Follow This Strategy And Never Depend On Amazon Again

The My Wife Quit Her Job Podcast With Steve Chou

How to Create an Incredible Customer Experience

The Speaker Lab Podcast

#CX 57: Winning Loyalty by Being “Slightly Better Than Average”

B2B Growth Podcast

Ep 311: Creating an “I’ll be back” client experience with Shep Hyken

Build a Better Agency Podcast

Ep. #615 How To Craft The Perfect Customer Retention Strategy

The SiteVisibility Internet Marketing Podcast

A Great Customer Experience Creates Loyalty, with Shep Hyken

Sales Enablement Podcast with Andy Paul

Business Startup Checklist: 5 Steps to Getting Your Business off to a Strong Start

Spectrum Business

#615 How To Craft The Perfect Customer Retention Strategy w/ Shep Hyken, CAO of Shepard Presentations

The SiteVisibility Internet Marketing Podcast

#CX 57: Winning Loyalty by Being “Slightly Better Than Average” w/ Shep Hyken

Speaker

EP 311: Creating an “I’ll be back” client experience with Shep Hyken

Build a Better Agency

378: Follow This Strategy And Never Depend On Amazon Again With Shep Hyken

My Wife Quit Her Job

How to Create an Incredible Customer Experience

The Speaker Lab

A Great Customer Experience Creates Loyalty, with Shep Hyken

Sales Enablement

Creating An Effective Return Policy

Sales Artillery

Customer experience tips and advice from the pros during disruption

Oracle Modern Marketing BLog

EO Members Share Entrepreneurial Trends for the New Year

Entrepreneurs Organization

5 KEYS TO MAINTAINING BRAND TRUST IN DIFFICULT TIMES

AdAge

‘I don’t think these charges are worth it’: Why hard times may prompt new hotel fees

USA Today

Why CX Expectations are Sky-high & How Brands Can Meet Them

Comm100

How to Get Customer to Come Back Again & Again

Press 1 for Nick

How Do You Create Customer Loyalty?

Lets Grow Leaders

Remember to Say ‘Thank You’

ASBN

How to Get Customers to Come Back Again & Again on iQor

iQor

Are customer surveys actually hurting the overall customer experience?

CBT News

How to Recession-Proof Your Support

Ultimate

CX Talks with Shep Hyken

CX Arabia

Getting Customers to Keep Coming Back with Shep Hyken

The Experience Maker

Getting Customers to Say “I’ll Be Back”

Sound Wisdom

How To Get Repeat Customers | Spotlight CX With Shep Hyken

Freshworks Inc.

Remember to Say ‘Thank You’

Atlanta Small Business Network

Customer service strategies | Michael Angelo Caruso interviews Shep Hyken

Michael Angelo Caruso

How to Create Customer Loyalty with Shep Hyken

Global Leaders Organization

How the customer experience is different in a COVID-19 world

CBT News

How to Build Relationships and Create Experiences Now

Modern Marketing Blog

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times

CBT News

Supporting and Retaining Your Customer Base During Times of Crisis

Atlanta Small Business Network

Shep Hyken on Engati CX

Engati

How to Create an Amazing Customer Experience

Jeff Toister

The Customer is not Always Right. But They are Always the Customer

WOR 710 | Mind Your Business with Yitzchok Saftlas

The Atlanta Small Business Show

Atlanta Small Business Network

Surprise and Delight: A Great Customer Service Concept. Or Is It?

CBT News

Remember to Say ‘Thank You’

Atlanta Small Business Network

The Atlanta Small Business Show [02.16.19]

Atlanta Small Business Network

Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business

ASBN

Make Your Customer’s Experience More Convenient With These Six Principles

Atlanta Small Business Network

How to Create a Loyal Customer, not Just a Satisfied One

Atlanta Small Business Network

Shep Hyken on Skip Prichard

Skip Prichard

Shep Hyken with Harvey Mcay

Harvey Mcay

Rockstar CX

James Dodkins

How to Use Customer Service to Stand Out from the Competition

Help Scout

Topics

Customer Service

Shep Hyken on Simplifying the Customer Journey

Humach

DisrupTV Featuring Shep Hyken

Constellation Research

Shep Hyken: The Future of Customer Service

1to1 Media

The Art Of Amazing Your Customers

Sales Force

Creating An Effective Return Policy by OPEN Forum

American Express Business

C-Suite Book Club

Customer Service & CX Expert

Social Shake-Up: Customer Service is the New Marketing

Social Media Today

UPS, FedEx and retailers under fire for holiday shipping delays

FOX Business

Topics

Customer Service

10 retail predictions all business owners should prepare for

CBT News

How to be accessible to customers

Voxpopme

7 Customer Service Strategies for an Amazing Customer Experience

Skip Prichard

74% of Customers will SWITCH to a Competitor for a Better Experience

It's All About Experience Management (XM)

How Costumers Come Back

I Wish They Knew

S8 EP 03: Maximizing the Member Experience

Getting Better Now

How To Create Loyalty and Amazing Customer Experiences

Wendy Batten

I’ll Be Back With Shep Hyken

John Livesay

Common Sense Ways to Get Customers to Come Back Again and Again

Common Sense Professional

An interview with Chief Amazement Officer, Customer Service & Experience Expert at Shepard Presentations, LLC, Shep Hyken

Winning Digital Customers

Making AMAZING Service Your Firm’s Norm

Five Star Counsel Podcast

Consistent and Predictable CX

CX Pulse

Episode 320: Are Your Customers Coming Back Again and Again and Again?

A Shark’s Perspective

How Automation is Transforming Customer Service and Customer Experience

The Support Automation Show

Create An Amazing Customer Experience with Shep Hyken

Digital In Chemicals

Ep #61: How to Give Million-Dollar Customer Service

Amplify To 7 Figures Podcast

CX New Year’s resolutions: Innovate for 2022

CX POD

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience

Harvard Business Review

Topics

Customer Experience

Emotion May Be the Missing Link for Customer Loyalty

The Wise Marketer

14 Best Customer Service Blogs to Follow in 2022

Help Crunch

Phone Hacks to Get You Out of Customer-Service Hold

Wall Street Journal

This Week’s Big Deal: Experiences and Expectations

Linkedin

The 3 most vital elements of customer service today with Shep Hyken

CBT News

5 Keys to Maintaining Brand Trust in Difficult Times

AdAge

Target’s Remodels Will Please Customers. Will They Boost Sales?

Forbes

Next-Gen Tech Could Be Key To Men’s Wearhouse Turnaround

Forbes

Customer Experience What Is The Difference Between Customer Service And Customer Experience?

The Experience Maker

To Beat the Competition, Become the Most Convenient Option for Customers

Entrepreneur

Got a complaint about the travel industry? Take it to the top.

The Washington Post

Lessons from an “amazing” evangelist

CBS News

What Healthcare (And Obamacare) Can Learn From A Hardware Store

Forbes

What Has Changed in Customer Service?

Itel

Top 11 Customer Experience Books You Must Read in 2022

Nextiva

How to Recession-proof Customer Experience

Workflow

Top 10 Customer Experience Podcasts You Should Listen To

Kustomer

5 Priorities for an Amazing Customer Experience in 2022

Hiver

10 Customer Service Books You Must Read

Linkedin

Topics

Customer Service

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