Shep is frequently sought-out as a customer service expert and authority on customer experience. He’s appeared on television, print media, and podcasts, and he’s authored hundreds of articles that have appeared in publications like Forbes, The Huffington Post, and many others.
Interviewing Shep? CLICK HERE to view a list of common interview question you can ask Shep .
America's Small Business Network (ASBN)
Grow Your Video Business with Ryan Koral
Call Centre Helper
Sprinklr
Next Luxury
The Future of Commerce + Customer Engagement
Call Centre Helper Magazine
Coveo
Mental Selling
Harvard Business Review
Forbes
CX Network
8x8
Repertoire
Relay Network
Digitally Irresistible Podcast
USA Today
Topics
MSNBC | American Express Business
Consumer Reports
Entrepreneurs' Organization
AdAge
Oracle | Modern Marketing Blog
The Marketing Book Podcast
The My Wife Quit Her Job Podcast With Steve Chou
The Speaker Lab Podcast
B2B Growth Podcast
Build a Better Agency Podcast
The SiteVisibility Internet Marketing Podcast
Sales Enablement Podcast with Andy Paul
Spectrum Business
Speaker
Build a Better Agency
My Wife Quit Her Job
The Speaker Lab
Sales Enablement
Sales Artillery
Oracle Modern Marketing BLog
Entrepreneurs Organization
Comm100
Press 1 for Nick
Lets Grow Leaders
ASBN
iQor
Ozonetel
CBT News
Ultimate
CX Arabia
The Experience Maker
Sound Wisdom
Freshworks Inc.
Atlanta Small Business Network
Michael Angelo Caruso
Global Leaders Organization
Modern Marketing Blog
Engati
Jeff Toister
WOR 710 | Mind Your Business with Yitzchok Saftlas
Skip Prichard
Harvey Mcay
James Dodkins
Help Scout
Humach
Constellation Research
1to1 Media
Sales Force
American Express Business
Customer Service & CX Expert
Social Media Today
FOX Business
Voxpopme
Vantage Circle
It's All About Experience Management (XM)
I Wish They Knew
Getting Better Now
Wendy Batten
John Livesay
Become your own Superhero
Common Sense Professional
Winning Digital Customers
Five Star Counsel Podcast
CX Pulse
A Shark’s Perspective
The Support Automation Show
SIMPLE brand
Digital In Chemicals
Amplify To 7 Figures Podcast
Monetization Nation
CX POD
The Wise Marketer
Help Crunch
Wall Street Journal
Linkedin
Entrepreneur
Blake Morgan
The Washington Post
CBS News
Itel
Nextiva
Workflow
Kustomer
Hiver
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