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Shep is frequently sought out as a customer service expert and authority on customer experience. He’s appeared on television, print media, and podcasts, and he’s authored hundreds of articles that have appeared in publications like Forbes, The Huffington Post, and many others.

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Invisible Machines S2E14 featuring Shep Hyken

Invisible Machines by UX Magazine

Marketing’s Role In The Customer Experience

Mind Your Business With Yitzchok Saftlas

Getting Customers To Return

Tell Me Something Good About Retail Podcast

State of CX

The Customer Service Revolution Podcast

Creating An Effective Return Policy

MSNBC | American Express Business

The Best Way to Complain to a Company on Social Media

Consumer Reports

Topics

Customer Service

Ep: 348 I’ll Be Back by Shep Hyken

The Marketing Book Podcast

Ep. 378: Follow This Strategy And Never Depend On Amazon Again

The My Wife Quit Her Job Podcast With Steve Chou

Ep. #615 How To Craft The Perfect Customer Retention Strategy

The SiteVisibility Internet Marketing Podcast

Remember to Say ‘Thank You’

Atlanta Small Business Network

The Customer is not Always Right. But They are Always the Customer

WOR 710 | Mind Your Business with Yitzchok Saftlas

The Atlanta Small Business Show

Atlanta Small Business Network

Remember to Say ‘Thank You’

Atlanta Small Business Network

The Atlanta Small Business Show [02.16.19]

Atlanta Small Business Network

Rockstar CX

James Dodkins

DisrupTV Featuring Shep Hyken

Constellation Research

C-Suite Book Club

Customer Service & CX Expert

10 Customer Service Books You Must Read

Linkedin

Topics

Customer Service

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