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Shep is frequently sought-out as a customer service expert and authority on customer experience. He’s appeared on television, print media, and podcasts, and he’s authored hundreds of articles that have appeared in publications like Forbes, The Huffington Post, and many others.

Interviewing Shep? CLICK HERE to view a list of common interview question you can ask Shep .

Why Creating a Great Customer Experience Hinges on a Better Employee Experience

Mental Selling

Creating a Customer Service Mantra

Call Centre Helper

8 Best Practices for Creating a Compelling Customer Experience

Harvard Business Review

Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds

Forbes

11 Podcasts to Keep Your CX Game Sharp

CX Network

23 Customer Experience Influencers to Follow in 2023

8x8

Getting Started With Customer Service Mantras and Vision Statements

Call Centre Helper

How Companies Can Improve Their Customer Service Practices

Repertoire

CX Expert, Shep Hyken Hosts Interview Series with Relay CEO, Matt Gillin

Relay Network

Ep: 18: How to Get Customers to Come Back Again & Again

Digitally Irresistible Podcast

Pay up, travelers: Why hard times may prompt new hotel fees

USA Today

Topics

Customer Experience

Creating An Effective Return Policy

MSNBC | American Express Business

The Best Way to Complain to a Company on Social Media

Consumer Reports

Topics

Customer Service

The Big Problem With Banks—and What to Do About It

Consumer Reports

EO Members Share Entrepreneurial Trends for the New Year

Entrepreneurs' Organization

5 Keys to Maintaining Brand Trust in Difficult Times

AdAge

Target’s Remodels Will Please Customers. Will They Boost Sales?

Forbes

Customer experience tips and advice from the pros during disruption

Oracle | Modern Marketing Blog

Ep: 348 I’ll Be Back by Shep Hyken

The Marketing Book Podcast

Ep. 378: Follow This Strategy And Never Depend On Amazon Again

The My Wife Quit Her Job Podcast With Steve Chou

How to Create an Incredible Customer Experience

The Speaker Lab Podcast

#CX 57: Winning Loyalty by Being “Slightly Better Than Average”

B2B Growth Podcast

Ep 311: Creating an “I’ll be back” client experience with Shep Hyken

Build a Better Agency Podcast

Ep. #615 How To Craft The Perfect Customer Retention Strategy

The SiteVisibility Internet Marketing Podcast

A Great Customer Experience Creates Loyalty, with Shep Hyken

Sales Enablement Podcast with Andy Paul

Business Startup Checklist: 5 Steps to Getting Your Business off to a Strong Start

Spectrum Business

#615 How To Craft The Perfect Customer Retention Strategy w/ Shep Hyken, CAO of Shepard Presentations

The SiteVisibility Internet Marketing Podcast

#CX 57: Winning Loyalty by Being “Slightly Better Than Average” w/ Shep Hyken

Speaker

EP 311: Creating an “I’ll be back” client experience with Shep Hyken

Build a Better Agency

378: Follow This Strategy And Never Depend On Amazon Again With Shep Hyken

My Wife Quit Her Job

How to Create an Incredible Customer Experience

The Speaker Lab

A Great Customer Experience Creates Loyalty, with Shep Hyken

Sales Enablement

Creating An Effective Return Policy

Sales Artillery

Customer experience tips and advice from the pros during disruption

Oracle Modern Marketing BLog

EO Members Share Entrepreneurial Trends for the New Year

Entrepreneurs Organization

5 KEYS TO MAINTAINING BRAND TRUST IN DIFFICULT TIMES

AdAge

‘I don’t think these charges are worth it’: Why hard times may prompt new hotel fees

USA Today

Why CX Expectations are Sky-high & How Brands Can Meet Them

Comm100

How to Get Customer to Come Back Again & Again

Press 1 for Nick

How Do You Create Customer Loyalty?

Lets Grow Leaders

Remember to Say ‘Thank You’

ASBN

How to Get Customers to Come Back Again & Again on iQor

iQor

In Conversation with Shep Hyken

Ozonetel

Are customer surveys actually hurting the overall customer experience?

CBT News

How to Recession-Proof Your Support

Ultimate

CX Talks with Shep Hyken

CX Arabia

Getting Customers to Keep Coming Back with Shep Hyken

The Experience Maker

Getting Customers to Say “I’ll Be Back”

Sound Wisdom

How To Get Repeat Customers | Spotlight CX With Shep Hyken

Freshworks Inc.

Remember to Say ‘Thank You’

Atlanta Small Business Network

Customer service strategies | Michael Angelo Caruso interviews Shep Hyken

Michael Angelo Caruso

How to Create Customer Loyalty with Shep Hyken

Global Leaders Organization

How the customer experience is different in a COVID-19 world

CBT News

How to Build Relationships and Create Experiences Now

Modern Marketing Blog

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times

CBT News

Supporting and Retaining Your Customer Base During Times of Crisis

Atlanta Small Business Network

Shep Hyken on Engati CX

Engati

How to Create an Amazing Customer Experience

Jeff Toister

The Customer is not Always Right. But They are Always the Customer

WOR 710 | Mind Your Business with Yitzchok Saftlas

The Atlanta Small Business Show

Atlanta Small Business Network

Surprise and Delight: A Great Customer Service Concept. Or Is It?

CBT News

Remember to Say ‘Thank You’

Atlanta Small Business Network

The Atlanta Small Business Show [02.16.19]

Atlanta Small Business Network

Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business

ASBN

Make Your Customer’s Experience More Convenient With These Six Principles

Atlanta Small Business Network

How to Create a Loyal Customer, not Just a Satisfied One

Atlanta Small Business Network

Shep Hyken on Skip Prichard

Skip Prichard

Shep Hyken with Harvey Mcay

Harvey Mcay

Rockstar CX

James Dodkins

How to Use Customer Service to Stand Out from the Competition

Help Scout

Topics

Customer Service

Shep Hyken on Simplifying the Customer Journey

Humach

DisrupTV Featuring Shep Hyken

Constellation Research

Shep Hyken: The Future of Customer Service

1to1 Media

The Art Of Amazing Your Customers

Sales Force

Creating An Effective Return Policy by OPEN Forum

American Express Business

C-Suite Book Club

Customer Service & CX Expert

Social Shake-Up: Customer Service is the New Marketing

Social Media Today

UPS, FedEx and retailers under fire for holiday shipping delays

FOX Business

Topics

Customer Service

10 retail predictions all business owners should prepare for

CBT News

How to be accessible to customers

Voxpopme

7 Customer Service Strategies for an Amazing Customer Experience

Skip Prichard

Engaged Employees Deliver Enhanced Customer Service

Vantage Circle

Topics

Customer Service

74% of Customers will SWITCH to a Competitor for a Better Experience

It's All About Experience Management (XM)

How Costumers Come Back

I Wish They Knew

S8 EP 03: Maximizing the Member Experience

Getting Better Now

How To Create Loyalty and Amazing Customer Experiences

Wendy Batten

I’ll Be Back With Shep Hyken

John Livesay

The one statistic that matters most is if the customer comes back!

Become your own Superhero

Common Sense Ways to Get Customers to Come Back Again and Again

Common Sense Professional

An interview with Chief Amazement Officer, Customer Service & Experience Expert at Shepard Presentations, LLC, Shep Hyken

Winning Digital Customers

Making AMAZING Service Your Firm’s Norm

Five Star Counsel Podcast

Consistent and Predictable CX

CX Pulse

Episode 320: Are Your Customers Coming Back Again and Again and Again?

A Shark’s Perspective

How Automation is Transforming Customer Service and Customer Experience

The Support Automation Show

Episode 61: I’ll Be Back

SIMPLE brand

Create An Amazing Customer Experience with Shep Hyken

Digital In Chemicals

Ep #61: How to Give Million-Dollar Customer Service

Amplify To 7 Figures Podcast

How to Improve Customer Retention

Monetization Nation

CX New Year’s resolutions: Innovate for 2022

CX POD

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience

Harvard Business Review

Topics

Customer Experience

Emotion May Be the Missing Link for Customer Loyalty

The Wise Marketer

14 Best Customer Service Blogs to Follow in 2022

Help Crunch

Phone Hacks to Get You Out of Customer-Service Hold

Wall Street Journal

This Week’s Big Deal: Experiences and Expectations

Linkedin

The 3 most vital elements of customer service today with Shep Hyken

CBT News

5 Keys to Maintaining Brand Trust in Difficult Times

AdAge

Target’s Remodels Will Please Customers. Will They Boost Sales?

Forbes

Next-Gen Tech Could Be Key To Men’s Wearhouse Turnaround

Forbes

Customer Experience What Is The Difference Between Customer Service And Customer Experience?

The Experience Maker

To Beat the Competition, Become the Most Convenient Option for Customers

Entrepreneur

The Top 10 Customer Experience Keynote Speakers

Blake Morgan

Got a complaint about the travel industry? Take it to the top.

The Washington Post

Lessons from an “amazing” evangelist

CBS News

What Healthcare (And Obamacare) Can Learn From A Hardware Store

Forbes

What Has Changed in Customer Service?

Itel

Top 11 Customer Experience Books You Must Read in 2022

Nextiva

How to Recession-proof Customer Experience

Workflow

Top 10 Customer Experience Podcasts You Should Listen To

Kustomer

5 Priorities for an Amazing Customer Experience in 2022

Hiver

10 Customer Service Books You Must Read

Linkedin

Topics

Customer Service

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