How can we move from just satisfying our customers, to making them truly happy, which results in loyalty?
Shep Hyken interviews Chase Clemons, a highly-experienced customer service professional at Basecamp, who tells us how to go above and beyond for your customers.
Chase Clemons is a hands-on “in the trenches” with his customers in his role as a customer support pro at Basecamp. Basecamp is a project management software that helps their clients stay organized as they work through projects. Chase is also the host of the Support Ops podcast, a popular show for people in the customer support industry.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
“Take the experience and make it something that the customer can truly be happy with, rather than a checking-the-box, yes, I-got-that-done kind of experience.” – Chase Clemons
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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