Guest Blog: [Infographic] How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience

This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial intelligence and data to provide customers with the experiences they want.

44% of customers are frustrated when companies fail to deliver relevant, personalized shopping experiences. – Accenture Strategy Global Consumer Pulse Research

Brands only have one shot to get the customer experience right.

There are too many options today. Too many products that perform a similar function. Not to mention a gigantic, continually growing, amount of information, images, videos and reviews for people to be influenced by…

Consumers are consequently less patient and less forgiving.

The solution?

The most influential brands in the world are showcasing how a ​powerful combination of Artificial Intelligence and Data​ gives customers the experience they want.
At Y Media Labs, we created the infographic below to illuminate:

• The high cost related to delivering poor customers experiences.
• The brands that are defining customer experience today through a blend of empathy and data.
• 6 ways that technology can help your brand to make your clients happier.Let’s dive right in!
  

Matteo Gasparello is the Head of Traffic Growth at Y Media Labs. He brings to life stories written by the talented staff of YML about customer experience, design, artificial intelligence and technology.

For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Read Shep’s latest Forbes article: Thomas Keller: From Dishwasher To World-Renowned Chef