The 2023 Achieving Customer Amazement Study
The ACA study is an annual research on customer preferences, habits,
and wants to help you create an amazing customer experience.
Research Sponsored by RingCentral
Sign up for instant access to Shep’s research report on customer service and customer experience. This study was created to help you better understand your customers’ preferences, habits, and wants and give you the confidence to make better decisions for your organization’s customer service and CX initiatives. You will also receive Shep’s weekly newsletter, which includes tips, tactics, and strategies you will want to use and share with your team.
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