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Infographics Based on Shep Hyken’s
Annual CX and Customer Service Research

customer experience makes price less relevant
25% of customers will ever come back
The most important customer service experiences
Convenience gives you a competitive advantage
Why customers come back and why they don't
Loyalty is up for grabs
Customer service communication
Don't make customers wait
The bad, ugly and interesting in customer service

Researched and summarized by Shep Hyken,

customer service & customer experience expert

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