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The Convenience Revolution

How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

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How can you disrupt your competition – and maybe even an entire industry? Be convenient!

Whether you’re trying to out-service a competitor or disrupt an entire in­dustry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. And, when you do, your customers will reward you with their money, their loyalty and their referrals. That’s the advantage of joining The Convenience Revolution.

Think about this…

There’s a reason they call it a convenience store–because it’s convenient! Customers who shop at convenience stores know the selection is smaller and the prices are often higher…yet they still come in droves because of the ease of purchase.

How about the minibar in your hotel room? That’s convenient too…but it comes at a cost. That same $5.00 can of Coca-Cola in the hotel’s minifridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day.

This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. Each of these strategies are supported by numerous examples and case studies from many different businesses and industries that include huge Fortune 50 companies to small local businesses. There is even a chapter on how individuals can be more convenient.

It’s this simple: Customers will pay for convenience. And they’ll choose to do more business with the people and companies that make their lives more convenient!

“There’s something intuitive about what Shep shares in The Convenience Revolution. It’s one thing to spot the trends of the future coming down the pipeline; it’s another thing to be an early adopter of the next big thing. One way we competed when we started Netflix was to be more convenient than our competition. It worked for us, and it can work for you!”

Mitch Lowe, Co-Founding Executive, Netflix

“The media continues to rant about a retail revolution. They’re wrong.  What we’re experiencing is a logistics and convenience revolution. Shep’s practical insights to deliver a friction free, hyper convenient customer experience are pitch perfect and precisely what we’re passionately pursuing at Ace.”

John Venhuizen, CEO, Ace Hardware

“At we are “Powered by Service,” and that includes being convenient for our customers. Shep Hyken’s latest book teaches how to WOW your customers with convenience, giving you the competitive advantage you need to succeed.”

Tony Hsieh, CEO of and New York Times Best Selling Author of Delivering Happiness .

“Using examples of successful customer service and experience innovations from Fortune 500 companies, as well as mom-and-pop shops and startups, Shep shares strategies and tactics to help you create a convenient experience that will keep your customers coming back again and again.”

Sandy Rogers, Global Practice Leader, Customer Loyalty, FranklinCovey and co-author of Fierce Loyalty.
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