Shep Hyken\'s Customer Service Blog

Posts tagged "Artificial Intelligence and chatbots"

From AI to “HIMI”

Human-Inspired Machine Intelligence

Shep Hyken interviews Dr. Natalie Petouhoff. They discuss AI in business—what works and what doesn’t work, how it can help companies and employees succeed, and how we can best utilize it. They also discuss the need for diversity and inclusiveness in the workplace.

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AI Fuels Virtual Assistants in the Customer Service World

Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service

How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?

Shep Hyken sits down with Robert Weideman, a leader in merging customer service and Artificial Intelligence. Robert gives insight into what customers want and need, and how businesses can deliver it most effectively with the help of AI.

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