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About:

Chris Smoje is the founder of DIME Customer Service where he works with organizations to achieve service excellence through their culture, interactions, processes, and experiences. He is a regular media commentator on customer service in Australia. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. “Customer service doesn’t happen overnight. It should always be evolving.”  – Chris Smoje   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I be more intentional with my customers?
  2. How can I deliver better customer service?
  3. How can great customer service become a habit?
  4. How can I get to know my customers better?

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