chief customer officer Archives - Shep Hyken | Customer Service Expert

CCO - EIEIO - Low Res

It is a C level title that is becoming more and more popular. The Chief Customer Officer now has an important seat at the boardroom table. The CCO’s job? To ensure that everything the company does on the front line that impacts the customer, and the processes behind the scenes that support the front line customer experience, is focused on the customer. This includes the obvious areas of customer service and customer experience, as well as a few not-so-obvious areas. (more…)

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