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Top Takeaways:



Jim Rembach is the president of Call Center Coach. He previously helped AutoZone open their call center, which revolutionized the way stores, customers, and customer service agents interact. He is a founding member of the Customer Experience Professionals Association and currently hosts his podcast, the Fast Leader Show. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How do you handle customer complaints?
  2. What are organizations doing that prevents their employees from doing amazing work?
  3. How do you retain customers long term?
  4. What questions should you ask angry customers to better solve their issues?

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