Shep Hyken\'s Customer Service Blog

Posts tagged "contact center"

Rebecca Martin, Amazing Business Radio, Business of Emotion

The Business of Emotion

Striking a Balance Between Technology and Human Connection

Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey.

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This week on our Friends on Friday guest blog post, my colleague Christian Gondek writes about contact centers and what they need to do to be seen as customer service centers. It is key to create a consistent positive experience, which creates confidence, that ultimately can lead to customer loyalty. Shep Hyken  Continue reading