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Chase Clemons is a hands-on “in the trenches” with his customers in his role as a customer support pro at Basecamp. Basecamp is a project management software that helps their clients stay organized as they work through projects. Chase is also the host of the Support Ops podcast, a popular show for people in the customer support industry. Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio. “Take the experience and make it something that the customer can truly be happy with, rather than a checking-the-box, yes, I-got-that-done kind of experience.” – Chase Clemons   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is the best thing you can do for a customer?
  2. How do you create a human experience for your customers?
  3. How can you create a personalized experience for your customers?
  4. What are some customer service best practices?
  5. How should you answer customer complaints?
  6. Why is a satisfactory, or an average, experience not good enough?

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