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20 Ways To Create An Amazing Customer Service Experience In 2020With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. To this end, I recently published an article in Forbes about ways to create an amazing customer experience in 2020, and I thought it would be enjoyed by our Shepard Letter subscribers as well. It was quite long, so I decided to split it into two parts. If you want to read all twenty right away, you can do so here. (more…)

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