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Top Takeaways:


“Speed makes one of the highest impacts in increasing customer satisfaction whether you’re looking to win clients or retain the ones you already have.”  “Valuing your customers’ time is what it’s all about. Just as everyone values their own time, businesses should do the same. We must empower our teams to consistently prioritize and value the time of prospects and customers and set clear expectations for exceptional service.”  “Understand what experiences you want your customers to have and design your organization to deliver that.”  “People are time-poor. Being proactive by using live data to anticipate what a customer needs or wants to know more about is just expected these days.” 


Howard Moodycliffe is the CEO of Timetoreply, an email response management and analytics software that helps companies empower teams, delight customers, and boost revenue.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. How does speed impact customer satisfaction and loyalty? 
  2. How important is consistency in delivering fast responses to customers? 
  3. Why is it essential for businesses to value their customers’ time? 
  4. What are some strategies for optimizing email response time? 
  5. How can businesses determine the right response time for different channels? 

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