customer engagement Archives - Page 2 of 3 - Shep Hyken | Customer Service Expert

Communication Debacle

In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about Wade Miller, a Santa Fe, New Mexico, resident, who tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta. When the agent found out he lived in New Mexico, she refused to sell him a ticket. She claimed she couldn’t sell tickets to anyone outside the United States. He appealed to the agent’s supervisor, who also believed that New Mexico was not part of the United States, even though New Mexico became the 47th state in 1912. (more…)

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