customer experience strategy Archives - Shep Hyken | Customer Service Expert

Customer service mistakes

This article answers the question: What must organizations stop doing to create a more consistent, customer-focused experience that drives loyalty and long-term growth? Happy New Year! This is the season when many people (and companies) take time to reset and prepare to kick off the new year. Some have already made their plan. Others choose to do it at the beginning of the year. It doesn’t matter when you choose to reset as long as you do it. So, for this first article, I’d like to offer up something to consider. Twelve New Year’s resolutions in the form of what you should STOP doing! (By the way, I recently wrote a similar article featuring five of these for Forbes. Read the article here.) (more…)

© 2026 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA