Contact Shep (314) 692-2200

Top Takeaways:


“Technology should disappear in the background.”

“For good products and services to be adopted, they should be intuitive, with minimal training for end-users, support agents, and admins.”

“Natural language processing and AI play a crucial role in customer communication. When communicating with customers, it needs to feel like you’re explaining something just like you would explain it to a family or a friend.”


Anand Janefalkar is the Chief Executive Officer and Founder of UJET. Anand founded UJET to modernize the contact center by addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with changing human interaction landscape.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:

  1. How can exceptional customer service help reduce customer churn?
  2. How does the evolution of customer communication from traditional methods (phone, mail) to more diverse options impact the customer experience?
  3. Can AI be used to improve customer interactions?
  4. How can businesses use generative AI to proactively identify and address customer pain points before they lead to churn?
  5. How can organizations use AI responsibly?

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