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Top Takeaways:



Doug Bell is a customer experience consultant. He is the founder of The Experience Manager, an experience management platform for experience leaders, designers, and producers. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How do you introduce customer service into a company’s culture?
  2. If you don’t directly interact with a customer, how do you impact their experience?
  3. How can you start a customer experience (CX) movement?
  4. How can employees engage with executives?

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