customer service representative Archives - Shep Hyken | Customer Service Expert

You have a problem. You call the phone number listed on the company’s website. Then, wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” Then you’re transferred to someone else and the “game” of holding and telling your story starts all over again. (more…)

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