customer support Archives - Page 4 of 4 - Shep Hyken | Customer Service Expert

Customer Support

It sometimes frustrates me, and I’m sure it does you as well, when you call to get customer support and you hear that recording, “Your call is very important to us. Please hold for the next available agent.” And, then they make their customers hold for a length of time that would make most people wonder if their call really was important to them. (more…)

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