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Top Takeaways:


“Even if you’re in the back office supporting fellow employees or you’re supporting the server who brings the dish out the guest, you matter, and you have a CX job.” -Stacy “Whether you’re male or female don’t care teamwork makes it happen.” -Stacy “Increase your empathy. Walk around every day more empathetic because you’ll see things that you wouldn’t have seen before.” -Stacy


Stacy Sherman: Customer Experience (CX) pioneer, known for humanizing business, leading with a heart, and DoingCXRight® not just talking about it. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
      1. Why do diversity and inclusion matter?
      2. How do diversity and inclusion relate to the CX?
      3. What do you do when you see (bullying, rudeness, or insensitivity) in the workplace?
      4. When do you step in when a difficult situation arises?
      5. How do you protect employees from racist or other difficult encounters?
      6. At what point do you say my employees are more important than a sale?

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