Thanks for Coming in Today
Taking Care of Employees So They Can Take Care of Customers
Shep Hyken interviews Ryan Minton. They discuss his new book, “Thanks for Coming in Today,” the hospitality industry, employee and customer appreciation, and the concept of aggressive hospitality.
Recognition and Appreciation
Not that long ago I visited one of my clients, the Breckenridge Grand Lodge, in Colorado, which, by the way, is an amazing resort. While talking with several of their team members, a florist came in to deliver a plant. My client looked at the card to see who was receiving this gift, and she smiled. Continue reading
This week on our Friends on Friday guest blog post, my friend and colleague Ted Janusz writes about worker satisfaction. He provides an excellent argument for how important it is to show employees appreciation and how this can influence the customer experience. – Shep Hyken Continue reading