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Top Takeaways:

Quotes:

“To be a leader, one needs to be intentionally aligned with themselves and who they aspire to be.” “Self-leaders show up with the servant mindset. They are attentive to the needs of everyone around them – and they are customer-focused.” “No matter what title you have, what matters most is how you make people feel. Lead yourself with integrity and be congruent with who you are.”

About:

Heather R. Younger has earned her reputation as “The Employee Whisperer.” She is a  best-selling author, and her newest book, The Art of Caring Leadership, emphasizes the need for kindness, compassion, and empathy in all leaders. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How does caring leadership impact employees and customers?
  2. What does it mean to empower employees?
  3. Why is empowering employees important?
  4. What is a self-leader?
  5. How do you empower your employees to become self-leaders?

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