Customer service and customer experience (CX) have become as hot of topics as any in business. Owners of small businesses and leaders of the largest companies recognize the importance of CX. It’s what drives our business. It’s become a customer expectation. Don’t deliver on the CX and the customer will find someone – or some company – that does. And, not only do you have to deliver on the experience, you have to stand out and be different. Continue reading
Posts tagged "engaged employees"
This week on our Friends on Friday guest blog post, my colleague Kevin Leifer writes about the importance of properly educating and training employees which in turn leads to happier employees. This reminds me of one of my favorite expressions: What’s happening on the inside of the company is felt on the outside by the customer. – Shep Hyken Continue reading
TOP CUSTOMER SERVICE AND BUSINESS ARTICLES
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading