Handle Angry Customers Archives - Shep Hyken | Customer Service Expert

Customer Support - Press One For Abusive and Two For Nice

No employee should be treated poorly by customers. I feel bad for the people who work at the airport luggage office. The office is usually next to the baggage carousel, and the airline employees who work there interact with one passenger after another, all with the same complaint: My luggage is lost! (more…)

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