Shep Hyken\'s Customer Service Blog

Posts tagged "hiring the right employees"

Bend Over Backwards For Your Customers

How to adopt a hospitality mentality within your organization.

Shep Hyken sits down with his friend and restaurateur Kim Tucci. They discussed “the hospitality mentality,” how to hire good people and ways to reduce employee turnover.

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One of my colleagues in the speaking business, Bob Wendover, sent in this amazing story – and it’s not amazing in a good way.

For years, the cable industry has unfortunately been one of those industries that finds itself in the bottom echelon of customer service rankings. While I believe the industry is making an effort to do better, and some companies are definitely becoming more customer-focused, it’s this kind of story that makes me wonder if they are going about it the right way. Continue reading

Michael Bungay Stanier on Coaching for Customer Service

Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips from Michael’s new book, “The Coaching Habit: Say Less, Ask More, & Change the Way You Lead Forever.” Great customer service starts by hiring the right employees. Then you not only train, but coach them to success. Michael shares tips, techniques and strategies to coach your employees to customer service victory!

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