Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
This week we feature an article by Pascal van Opzeeland that discusses how to handle difficult customers. Most of the time we encounter tricky service situations, we want to resolve them and restore the customer’s confidence in doing business with us. – Shep Hyken Continue reading
Laura Baxter Shares Tips on How to Deal with Divas and Other Difficult PersonalitiesWould you like to know how to better handle difficult customer service situations?
Shep interviews Laura Baxter, author of Dealing with Divas and Other Difficult Personalities: A Mindful Approach to Improving Relationships in Your Business or Organization!
Do you wish you could have Shep Hyken train your employees one-on-one? Shepard Virtual Training makes this wish a reality! Shepard VT is an interactive online training solution that's the next best thing to in-person training with Shep! The program is available 24/7 so you can train on your schedule.
Courses: The Customer Focus™, Amaze Every Customer Every Time, The Package—Get Customer Focused and Be Amazing, and Five Ways to Create an Amazing Customer Service Experience.
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by Shep Hyken, CSP, CPAE
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