inconsistent experience Archives - Shep Hyken | Customer Service Expert

It’s bad timing if it’s an unexpected accident that causes an inconvenience. It’s not bad timing when someone has control over a situation. That’s a bad decision.

Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn’t decide what to see. Easy solution—we decided to go home and watch one of our favorite shows on Netflix. We arrived home, got comfortable, turned on the TV and… nothing. The TV went on, but there was no cable or Internet signal. There was an outage. Obviously, the cable company didn’t do this on purpose. It was out of their control. Sometimes things happen. It was just bad timing. (more…)

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