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Shep’s Opening Monologue

Shep’s opening monologue addresses the question of how new technologies have changed–and haven’t changed–customer service.

The Interview with Skip Prichard:


“Your purpose is completely unique to you. How do you design your life to fulfill that purpose?” – Skip Prichard “If you have a very clear purpose, it attracts people, ideas, and resources to its cause.” – Skip Prichard “The most successful people do not allow other people to define their value. It works in individuals; it works in companies.” – Skip Prichard “Readiness is when your desire is greater than your distraction.” – Skip Prichard


Skip Prichard is an accomplished CEO, growth-oriented business leader, and keynote speaker. He is also the author of The Book of Mistakes: 9 Secrets to Creating a Successful Future. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How have new technologies changed customer service?
  2. What are the nine most common mistakes people make?
  3. How can you achieve more fulfillment in the workplace?
  4. What sets successful people apart?
  5. How can you ensure you’re ready to start the journey?

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