omnichannel customer experience Archives - Shep Hyken | Customer Service Expert

Omnichannel Communication - Low Res

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. It’s time to bring it back with what may be the perfect example. (more…)

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