Strategic Coach Archives - Shep Hyken | Customer Service Expert

“I try to avoid looking forward or backward, and try to keep looking upward.” – Charlotte Bronte About every three months I go to Chicago and spend a day learning the concepts of The Strategic Coach. This program teaches strategies that help people achieve more from their business and personal lives. It is a powerful program, and one of the most powerful principles taught is about “The Gap.” (more…)

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