take care of customers Archives - Shep Hyken | Customer Service Expert

What can you do to create better customer experience If you’ve ever seen one of my speaking presentations, you’ve most likely heard my story about my favorite cab driver. It is an example of excellent customer service. It’s universal—I don’t know of anyone who hasn’t been in a taxi. If for some reason they haven’t, I can’t imagine they don’t know what one is.

In the story, I talk about the “amenities” the driver offered, which made me want to ride with him the next time I was in his city. These included complimentary soda, newspapers and a quick side trip to see a famous local attraction – at no extra charge. I also received a surprise thank you note four days after the trip. (more…)

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