Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
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Posts tagged "Voice of Customer"
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- Guest Blog: A Radical Idea in Customer Service Surveys – The Solo Question
- The Customer Is Angry – And, It’s Not Your Fault
- Amazing Business Radio: Nicolaj Siggelkow & Christian Terwiesch
- 5 Top Customer Service Articles for the Week of May 20, 2019
- Guest Blog: Thank Your Customer With Actions Not Words
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