world-class customer experience Archives - Shep Hyken | Customer Service Expert

Best in Class Versus Best in Industry

Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition. What if they looked beyond the competition? What if they looked at the world? (more…)

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