Shep Hyken interviews Alyona Medelyan. They discuss how natural language processing can help companies focus on the most important problems to drive up customer satisfaction. Sound a little technical? It is, but it’s fascinating. More important, it’s relevant. The future is here today!
“If you are running a business, think about how you get feedback from customers. Make sure you let customers explain in their own words what matters to them.” – Alyona Medelyan
“You can use feedback to actually make a difference to both customer experience and your revenue.” – Alyona Medelyan
Alyona Medelyan, Ph.D. is CEO & co-founder of Thematic, a customer insights solution that uses the power of AI & machine learning to analyze customer feedback. She has completed 15 years of research in natural language processing & machine learning.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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